Job Information
Involve Asia Delivery Assistant Manager in Kuala Lumpur, Malaysia
About the Company
Involve Asia is a performance-based marketing company preferred and trusted by global brands for Affiliate Marketing solutions. The company owns ‘Involve', the popular Affiliate Marketing platform connecting brands to their Publishers to achieve their advertising and marketing goals.
Involve's technology tools also enable web, mobile, and social Publishers to automate their Affiliate Marketing campaigns and optimize their earnings through intelligent product and service recommendations.
Set up in 2014, Involve Asia is headquartered in Malaysia and has since expanded its operation to Indonesia and Thailand. In 2017, Involve Asia was certified as an MSC-status company, recognized by the Government of Malaysia for its ICT-facilitated business.
About The Role
We are seeking a motivated and detail-oriented Delivery Assistant Manager to join our software engineering team. The ideal candidate will play a crucial role in supporting the Delivery Manager to ensure the smooth execution of software delivery projects, maintaining high standards of service and efficiency.
What you'll do
Support Delivery Operations: Assist in managing daily delivery operations, ensuring timely and accurate delivery of software products and updates.
Team Coordination: Work closely with the software engineering team to coordinate tasks, manage schedules, and ensure project milestones are met.
Client Communication: Act as a liaison between clients and the delivery team, addressing client inquiries and resolving delivery-related issues promptly.
Project Management: Assist in planning, executing, and monitoring software delivery projects, ensuring they are completed on time and within budget.
Quality Assurance: Collaborate with the QA team to ensure all deliverables meet quality standards and client requirements.
Documentation: Maintain accurate project documentation, including project plans, status reports, and client communications.
Performance Monitoring: Track and analyze delivery metrics, providing insights and recommendations for continuous improvement.
Problem Solving: Identify and resolve any delivery-related issues, such as delays or technical challenges, in a timely and effective manner.
Process Improvement: Assist in developing and implementing processes to enhance delivery efficiency and quality.
Stakeholder Coordination: Collaborate with other departments, such as sales, customer support, and product management, to ensure alignment and successful project outcomes.
Training and Development: Support the training and development of delivery team members, ensuring they have the necessary skills and knowledge to succeed.
Product Support
Incident Management: Monitor, track, and manage incidents related to product delivery, ensuring quick resolution and minimal impact on customers.
Problem Management:* Analyze recurring issues and implement long-term solutions to prevent future incidents.
Automation and Functional Testing:
Collaborate with the QA team to design and implement automated testing processes to ensure the quality and functionality of software products.
Conduct functional testing to validate software features and identify any defects or issues.
Product Validation and Acceptance Testing
Coordinate acceptance testing with clients and internal stakeholders to ensure the delivered products meet the agreed-upon specifications and requirements.
Document and report on acceptance testing results, facilitating final approval and product release.
Qualifications
3+ years of experience in Software Delivery and technical project management.
Worked in an Agile and fast-paced environment.
Proficiency in stakeholder management, cross-functional teams, and fostering a collaborative environment.
Proficiency in using task and ticket management tools, such as Clickup, Jira, Freshworks and more.
What sets you apart
Proven success in implementing and driving product delivery.
You are interested in building products in an Agile environment: moving quickly, wearing multiple hats, continuously learning.
You are highly motivated, have a strong sense of ownership, and can drive projects end-to-end.
You are a strong English communicator, for both technical and non-technical topics.
You are an active listener and public speaker.