Job Information
AUXILLIUM Product Support Specialist in La Junta, Colorado
Product Support Specialist
MUSTS: Required Education, Experience, and Skills:
Education requirement: Currently enrolled in high school, high school diploma or equivalent. Experience in a customer focused position preferred. Experience with technical support, computer support, or gaming preferred. Proficiency with computers Windows OS, O365, MS Office, Mac OSX, etc. Knowledge of PC's or devices including how to build, configure, troubleshoot, or repair. Working experience with hardware, software, and configuration. Excellent critical thinking skills, problem solving and strategic thinking abilities. Working knowledge of gaming and support devices. Maintain high degree of accuracy and great attention to detail. Communicate effectively, professionally, clearly, and courteously with customers. An understanding of electronics which includes low voltage data wiring. Experience in troubleshooting projectors, amplifiers and other in-home electronics and the techniques used in connecting. Ability to work in fluid and ever-changing situation. Willingness to adapt to employer's highly positive culture as a supportive Team Member.
DUTIES: Primary Functions:
Provide customer assistance with Client hardware and software. Diagnose, troubleshoot, and resolve issues with product installation, general troubleshooting, and application usage over the phone or by email. Perform software/application configurations and updates as needed. Create and document customer contact case history Client Customer Relations Management (CRM) tool. Follow up to ensure resolution and customer satisfaction in certain situations.
PAY: $$14.75 per hour
BENEFITS: competitive benefit package for full time regular employees which includes competitive pay rate, paid time off program, 401K, medical, dental, and vision plans. For part time employees, a pro-rated paid time off program an
STARTS: As soon as possible.
DURATION: 90-day Probationary period Full-Time/Regular
SHIFT: Multiple shifts available, includes weekend and evening hours will be discussed in interview.
SITE: La Junta
To Apply: Qualified applicants may apply online at employer website.
Workforce Center will conduct Typing / Performance Indicator Assessment: Customer Service, Engagement, Teamwork