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Lacey Veterans Services Hub (LVSH) Coordinator (2024 Salary)

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Lacey Veterans Services Hub (LVSH) Coordinator (2024 Salary)

Salary

$5,683.15 - $6,755.29 Monthly

Location

WA 98503, WA

Job Type

Full Time

Job Number

2025-00013

Department

City Manager

Opening Date

03/12/2025

Closing Date

4/9/2025 11:59 PM Pacific

• Description

• Benefits

• Questions

BASIC PURPOSE

Reporting to the Assistant City Manager, under general direction and in collaboration with the Human Services Coordinator, the Lacey Veteran Services Hub (LVSH) Coordinator assists in planning, organizing, and overseeing the daily operations and strategic initiatives of this City-operated facility. This includes, but is not limited to, managing volunteer activities; coordinating service-provider partnerships and community outreach; ensuring policy compliance; and maintaining the facility.

The LVSH assists Veterans, Active Military, National Guard, Reserves, and their families in Thurston County to connect with resources through third-party providers, including benefits, employment, housing, finance, behavioral health, education, nutrition, healthcare, and legal services. The LVSH is a one-stop shop for the needs of veterans and their families, and the facility’s primary service area encompasses Thurston County.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists in the coordination of the daily operations of the LVSH, including client and service provider adherence to operating policies and procedures. Oversees all facility operations, including facility maintenance, security protocols, and opening/closing procedures.

• Recruits, trains, schedules, and supervises volunteers, interns, and temporary staff to ensure effective service to clients. Sets performance and service expectations aligned with LVSH objectives and City policies.

• Identifies, recruits, and retains qualified service providers to meet the diverse needs of the veteran community. Coordinates provider scheduling, meetings, and any special planning sessions. Serves as the primary point of contact for provider relations and problem resolution.

• Assists with implementation of City policies, procedures, and priorities for the LVSH, ensuring compliance by partners, volunteers, and community members.

• Researches new programs, providers, and interests and improves existing programs or events in order to meet community needs. Recommends programmatic improvements and best practices to enhance service delivery, and participates in strategic planning for the LVSH and Thurston County veterans’ services.

• Coordinates facility scheduling, including service provider and community-room reservations. Arranges appropriate facilities, supplies, and equipment for LVSH programs and events.

• Assists in developing, and leading outreach initiatives (in-person and remote), to engage veterans, military service members, and service providers. Attends fairs and community events, providing presentations to the public, other agencies or community groups on behalf of LVSH.

• Evaluates the quality of programs, volunteers, and facilities through participant surveys and performance evaluations.

• Manages social media accounts to enhance visibility and stakeholder engagement.

• Creates, tracks and reports monthly performance measures, including provider utilization, resource needs, and program outcomes.

• Maintains records for grants, donations, and program revenues/expenditures.

Other Duties Assigned

• Assists City Manager’s staff on special projects as needed.

• Performs other related duties as assigned.

QUALIFICATIONS

Bachelor’s degree in Social Work; Social and Behavioral Sciences, or a related field.

OR

Associate’s Degree in Social Work, Social and Behavioral Sciences, or a related field AND two (2) years of experience in Social services program planning and/or experience in behavioral services program planning or a related field.

OR

High School Diploma or GED and four (4) Social Work, Social and Behavioral Sciences, Social services program planning or a related field.

• May have a combination of experience, education, and training that would substitute for the above requirements.

PREFERRED QUALIFICATIONS:

• Experience providing or coordinating social services for veterans or active-duty populations.

• United States Armed Forces experience.

SPECIAL REQUIREMENTS OR LICENSE(S):

• Must pass a thorough background investigation and successfully complete pre-employment medical testing for the ability to perform the essential functions of the position.

• Must maintain a level of physical and mental fitness necessary to perform the essential functions of the position, with or without a reasonable accommodation

• Must be attentive to job safety considerations and follows all required safety policies, procedures and techniques.

• Must possess and maintain a valid Washington State driver's license and a driving record acceptable to the City and the City's insurance carrier OR must be able to provide own transportation to and from job, meetings, and related job sites.

• Verification of identity and United States work authorization must be completed as required by the Immigration Reform and Control Act.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Methods and techniques used to evaluate service, policy, and program effectiveness.

• Techniques, principles, methods, and practices of budget preparation and monitoring, grant writing, solicitation, and monitoring.

• Social Service Administration, programs and event planning.

Skill in:

• Researching, preparing, and writing effective documents, reports, press releases, and presentations for a variety of audiences using an assortment of communication methods and multi-media technology.

• Greeting the public with the conveyed message of willingness to "help" and explains all program information readily and thoroughly.

• Taking the time to ensure the message is easily understood.

• Conveying a positive and professional image of the City.

• Advertising services, programs and events in a creative, clear, and accurate manner.

Ability to:

• Establish and maintain effective working relationships with the public, diverse community groups, City employees, and professional peers.

• Plan, organize, and manage a diverse provider group and programs.

• Effectively lead volunteers and contractors so that City policies are followed; volunteers and contractors are performing at a high level; and few complaints are received regarding service.

• Responsively develop and monitor the LVSH budget.

• Lead, mentor and coach volunteers in a manner consistent with the policies and practices of the City.

• Look for opportunities to build trust and be willing to provide reasons why; follow up on answers and research more data if needed; demonstrate a willingness to be helpful and to accommodate another's needs.

• Demonstrate good verbal and non-verbal behavior to show an open, accepting attitude

The City of Lacey understands the importance of benefits and offers a competitive and full benefits package for all regular full-time employees.

Generally, represented employees may receive some, or all, of the benefits listed below, based on their union contracts. Those employees should consult their union agreements for specific information about their benefits, which can be found on the City web page here (http://www.ci.lacey.wa.us/city-government/city-departments/human-resources/union-contracts-and-policies) . This position is represented by the American Federation of State, County and Municipal Employees (AFSCME) Local 618-L.

Medical Insurance Benefits:

• Medical - Choice of Regence BlueShield (PPO) or Kaiser Permanente (HMO) plans offered through the Association of Washington Cities (AWC) Trust.

The employer pays 100% of employee's monthly premiums and 90% of qualified dependent/domestic partner's premiums.

• Vision - VSP with low co-pays

• Dental – Choice of Willamette or Delta Dental plans and orthodontia coverage.

• Employee Assistance Program (EAP) – Program that provides resources to employees, their immediate family (including dependent children) and anyone living in the employee’s household. The EAP can provide help with matters such as stress/anxiety, parenting, grief, workplace issues, legal services, financial services, and more.

Life Insurance & Long Term Disability & Accidental Death and Dismemberment

• Employer paid life insurance plan

• Employer paid long term disability plan

• Employer paid accidental death and dismemberment plan

Leave Benefits:

• 96 Hours of Vacation on Accrual Basis (increasing with years of service)

• 11 Paid Holidays

• 2 Floating Holidays

• 8 Hours Sick Leave Accrued per Month

• Jury Duty/Military Leave

• Bereavement Leave

*All benefits and accruals are outlined in the collective bargaining agreement found here: Policies, Union Contracts, Pay & Benefits - City of Lacey (https://cityoflacey.org/union-contracts-policies-pay/)

Investment and Retirement Programs:

• State retirement pension plan – Includes employer paid contributions to the State of Washington State Department of Retirement Systems (DRS)

• 457 Deferred Compensation (voluntary)- two options MissionSquare and DRS

• Social Security benefit (for Public Employee Retirement Systems (PERS) covered staff) – Our Employee Benefits include employer paid contributions to Social Security and Employees pay the employee portion of Social Security tax.

• HRA/VEBA plan- A designated monthly amount (a City and/or employee contribution) is paid into a Health Reimbursement Arrangement (HRA) VEBA account. An HRA is a type of health plan savings account for your family’s medical care expenses and premiums, which can be accessed during employment with the City or saved and used at separation or retirement.

• 1% Benefit - Employer provides a 1% contribution of your monthly salary pre-tax towards two options; 1) applied to insurance premium amount owed for dependent coverage or invested into a 457 deferred compensation account; OR a cash disbursement amount applied to your check monthly but the amount is taxed.

Voluntary Benefits:

• Optional plans for additional life insurance, disability, and accident coverage

• Flexible Spending Account (FSA) Plan - employees can contribute pre-tax contributions toward IRS allowed, qualifying medical and/or daycare expenses.

Wellness Program:

• The City has a robust employee Wellness program that offers a variety of resources and activities for employee well-being.

Flexible Working Arrangements:

• In recognition of Commute Trip reduction efforts, the City of Lacey provides flexible and alternative work schedules for many of our workforce positions.

• City Hall is within minutes driving from I-5 Exit 108, and within walking/biking distance from Park and Ride Transit Martin Way Location and the Chehalis Western Trail.

Tuition Reimbursement:

• The City promotes a learning environment and encourages opportunities for employees to continue to grow in their positions and careers. The City offers tuition reimbursement (as outline in City Personnel Policies) for eligible employees.

Public Service Loan Forgiveness Program (PSLF):

• Employees are also eligible to apply to The Public Service Loan Forgiveness Program. This program is a United States government program that was created under the College Cost Reduction and Access Act of 2007 to provide indebted professionals a way out of their federal student loan debt burden by working full-time in public service.

*Note: Regular part-time employees may be eligible for pro-rated benefits (medical/dental/vision) depending on the hours of work assigned to the position. Their spouses and dependents are not eligible for health insurance coverage.