Job Information
Vodworks Technical Support Analyst in Lahore, Pakistan
Prior experience working in a support role highly preferred.
Maintain overall ownership of all internal and external stakeholder issues & service requests ensuring that they receive resolution within a committed SLA.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal & external stakeholders.
Perform comprehensive root cause analysis, and advise how to avoid such incidents in the future
Research, diagnose, troubleshoot, and identify solutions to resolve issues.
Must have the knowledge of cloud computing, JIRA service desk & other applications.
Excellent written and verbal English communication skills.
Must be comfortable and flexible to work in Evening & Night Shifts.
Must be Graduate/A levels (IT/CS Graduates or Diploma holders will be a Plus).
Working knowledge of help desk software, databases and remote desktop.
Advanced troubleshooting and multi-tasking skills.
Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
Performing disaster recovery operations and data backups when required.
Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
Replacing faulty network hardware components when required.
Operating master consoles to monitor the performance of networks and computer systems.