Job Information
Serco Traffic Management Operator (TMC) - Lake Charles in Lake Charles, Louisiana
Position Description
Are you interested in a career where you can make a positive impact every day? Join our team at the Traffic Management Center (TMC) where we operator 24/7 to keep things running smoothly. This role requires dedication to working evening, weekend, and/or holiday shifts, each lasting 12 hours. You may also be on-call and will be eligible for overtime pay.
Our Traffic Management Center Operator position offers the opportunity to assist with Department of Transportation by monitoring roadways and managing traffic events/incidents. The role involves promptly responding to all incident and operational needs within the Traffic Management Center (TMC) and working closely with various agencies and emergency responders. TMC Operators play a crucial role in monitoring video images to detect and verify crashes, debris, and other road hazards, and then providing this information to DOTD personnel, law enforcement, and first responders to assist in the safe clearing and reopening of roads.
As part of this role, you must effectively handle multiple tasks in a fast-paced environment and respond adeptly to emergency situations. Reporting directly to the TMC Supervisor, the responsibilities include, but are not limited to:
Performing Traffic Management (TM) operations, incident management, travel information dissemination, and customer service tasks within the scope of the project.
Guiding and dispatching MAP units via radio or phone to locations of road hazards and incidents, providing clear and accurate directions.
Communicating with law enforcement, EMS, fire department, or towing services to provide clear, accurate information regarding incidents and the required response.
Informing Department personnel statewide about incidents, traffic, road maintenance, construction activity, and weather conditions.
Coordinating with other agency and construction staff, and reporting incidents using various media and communication techniques.
Supporting all emergency/special events operations, such as severe weather events and high traffic volume events.
Maintaining a working knowledge of all system applications and continuously monitoring system devices.
Assisting the TMC Supervisor in preparing incident and construction event information for subsequent dissemination.
Qualifications
To be successful in this role, you will have:
A high school diploma or GED and at least 6 months of relevant experience in customer service, operations, or a similar field that involves interacting with the public, using phones, and computer equipment. Previous experience in a call center, 911, dispatch, towing, EMS and/or fire, or military operations center is preferred.
Proficiency in computer skills, including data entry, internet navigation, and the use of MS Outlook for email communication is required. You should be able to type accurately and check your data entry.
Ability to follow directions and communicate calmly, clearly, and effectively with customers, colleagues, state agencies, and the public over the phone and in writing, especially in crisis situations.
Excellent oral, written, and interpersonal communication skills. You should be detail-oriented, with strong organizational and time-management skills.
Availability to work the flexible shifts required, including nights, evenings, weekends, holidays, and on-call to meet the demands of the TMC operation. Flexibility and adaptability to changing work assignments and responding to requests inside and outside of the division are essential.
The ability to use a map-based program and have directional awareness of Louisiana interstate and roadway systems is essential.
Completion and passing of the 5-week (paid) training is required.
Obtainment of FEMA 100, 200, 700, 800 (Supervisors Only) Certificates is necessary.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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ID 64935
Recruiting Location : Location US-LA-Lake Charles
Category Other
Position Type Full-Time
Security Clearance None
Telework No - Teleworking not available for this position