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[POSITION TITLE: IT Help Desk Support Technician [DEPARTMENT: Information Technology POSITION NO.: 07-0222 [VACANCY NO.: 24-0011 [SALARY RANGE: $34,398 - $56,854.72 DOE

The City of Lake City is accepting applications for the position ofIT Help Desk Support Technicianat City Hall.]{new="" roman="" times=""}]{new="" roman="" times=""}]{new="" roman="" times=""}]{new="" roman="" times=""}

• This is a technical position, requiring skills necessary to deal with networked personal computers including configuration, troubleshooting/repair, installation, and maintenance.
• It involves help desk support, customer service, computer equipment inventory, network connectivity, and
• PC application support.

This ideal candidate:

• Will be responsible for installation, configuration, diagnosis, repair, maintenance, and upgrade of desktop computers including hardware, application software, operation systems, and peripheral devices.
• This person is responsible for networking PC clients, maintaining Technical Support Help Desk to provide technical support and user assistance on a variety of issues as well as responding to telephone calls, email and personnel requests for technical support.
• This person will also maintain a help desk trouble call database to prioritize and monitor reported problems to insure a timely resolution,
• Assists in implementation of new systems and associated training,
• Ensures that PC stations are set up properly for safe usage, and
• Provides supervisor with progress/status updates on a regular basis and other work as assigned.

Minimum Qualifications:

• Applicant must have graduated from an accredited two-year college or technical school with major coursework in computers or related field or has extensive work experience.
• An equivalent combination of training and professional experience may substitute for educational requirement;
• Industry standard certifications are preferred.
• Minimum two years of experience in technical support of desktop computer hardware, software, and networking.
• Applicant must have a valid Florida driver's license. The employee must have a valid driver's license to drive their personal vehicle or a company vehicle as required by the employer to various work site locations.
• Will be required to pass a background check, pre-employment physical and drug screen.
• Applicant must be able to obtain NCIC/FCIC clearance.

The City of Lake City is an EEO/AA/ADA/VP employer. Women and Minorities Are Encouraged to Apply

[THIS VACANCY WILL REMAIN OPEN UNTIL FILLED

The City of Lake Cityprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements,The City of Lake Citycomplies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.The City of Lake Cityemploys only U.S. citizens and aliens who are authorized to work in the U.S. in compliance with the Immigration and Nationality Act, 8 U.S.C. 1324B. which requires that all employees present original documentation that establish identity and employment authorization within 3 business days of the date employment begins (also referred to as the hire date).

DFWP ]{new="" roman="" times=""}