Job Information
McDonald's Restaurant Team Leader in LAKE ELSINORE, California
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.
Description:
The position provides operational support to lead a team in a Franchise-owned restaurant in the
Lake Elsinore area under the direction of General Manager and Assistant General Manager. This
person enables an efficient operation by leading teams (Crew, Crew Trainers; other Restaurant
Team Leaders), to fulfill duties. The position is critical to success by guiding team members to
work effectively and efficiently as both individual contributors and as members of a team to
achieve results. The Restaurant Team Leader will form and lead teams to support operational
requirements, including but not limited to leading shifts or dayparts, serving as a project
manager addressing specific process or operational challenges, or leading a taskforce to address
a specific situation. This position reports to the General Manager.
ESSENTIAL DUTIES:
- Responsible for ensuring smooth operations with leading teams through a shift or daypart,
guiding team members to work effectively and efficiently from end-to-end (pre-shift
planning, shift leadership, post-shift review excellence); leads team members through
successful execution with shift management practices and procedures to support our
operational excellence standards (e.g., travel path)
- Forms and leads teams to improve processes in the restaurant (e.g., Safety Committee or
other system support) as directed by the General Manager and/or Assistant General
Manager; serves as a project manager when needed to address specific process or
operational challenges or leads a taskforce to address a specific situation (e.g., brings team
members together to brainstorm)
- Understands and communicates with clarity targets and goals; assists team members with
understanding what actions to take and how to do to them, as an individual contributor and
as a member of the team; coaches consistently to support development grounded by our
training and development resources
- Ensures all stations are staffed and operationally ready to meet assigned targets, goals, and
anticipated guest needs; identifies gaps, anticipates shortages and performance concerns and
either addresses them or recommends solutions; reassigns team members as necessary
Demonstrates team leadership behaviors including delegating effectively to drive results and
accomplish team targets and goals assigned by General Manager and Assistant General
Manager; provides reports on progress
- Demonstrates a commitment to McDonald’s values and behaviors (e.g., interactions with
guests and team members)
- Builds a strong sense of collaboration and teamwork to deliver the best guest experience
possible; ensures team members have the support or training they need to be successful
- Monitors progress against targets and goals across multiple stations to identify or anticipate
bottlenecks, and/or quality or service concerns; takes action to address the situation and
seeks feedback from General Manager or Assistant General Manager as needed
- Coach and role model McDonald’s guest and service experience behaviors, ensuring end-toend
consistency in service delivery, especially with new team members
- Supports General Manager and Assistant General Manager with restaurant systems,
including but not limited to: a) performing Food Safety checks and related procedures, b)
following Safety & Security procedures, c) supporting effectiveness of the production area,
d) adhering to Inventory Management procedures, e) performing planned and daily
maintenance
- Understands McDonald’s policies, including Standards of Business Conduct, and Policy
Against Discrimination, Harassment, and Retaliation. Immediately reports any concerns orpotential violations to General Manager, HR, and/or Business Integrity
- Other duties as assigned
PREFERRED QUALIFICATIONS:
High School or GED required
Demonstrated experience in quick service restaurants or fast-paced environments serving
the general public
Achievement oriented with strong organizational, interpersonal and problem-solving skills
Ability to navigate effectively from performing tasks to monitoring an operation
Ability to coach and mentor others
Strong oral & written communication skills; English language proficiency. An ability to
communicate in a second language
At least one-year customer service management experience or US military service
Ability to work full time with variable hours including early mornings, evenings, late nights,weekends and/or holidays
EQUAL EMPLOYMENT OPPORTUNITY
Ajayi Hospitality Group, Inc. (“The Company") are committed to a policy
of Equal Employment Opportunity and will not discriminate against an applicant or employee on
the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or
military status, sexual orientation, gender identity/expression, genetic information, or any other
legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
REASONABLE ACCOMMODATIONS
Applicants with disabilities may be entitled to reasonable accommodation under the terms of
the Americans with Disabilities Act and certain state or local laws. A reasonable
accommodation is a change or adjustment to a job or work environment that will ensure an
equal employment opportunity without imposing an undue hardship on the operation of the
business.
Requsition ID: PDXMC7ADE253E-DD45-4A0B-A0C5-44B12CD4EC4E_76137
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.
McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.