Job Information
Arizona Department of Economic Security I.T. Technician IV in Kingman, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6462739
Job Summary
Mohave County Information Technology is currently recruiting for the position of I.T. Technician IV in the Kingman location.
\ Based on qualifications, may fill position as:\ I.T. Technician I{target="blank" rel="noopener"}:R7/S1 - 19; \$15.29 - \$26.06\ I.T. Technician II{target="blank" rel="noopener"}:R10/S1 - 19; \$17.69 - \$30.11\ I.T. Technician III{target="_blank" rel="noopener"}:R13/S1 - 18; \$20.48 - \$33.85\ \ Below is the job description for I.T. Technician IV
Provides advanced level technical support functions for all standard and specialized software applications and automated business systems; identifies and resolves problems to minimize customer down time, and assure the on-going functionality and availability of County technology systems including receiving and routing calls through the main switchboard. Includesthe installation and configuration of hardware and software; troubleshoots PC and network hardware and software problems; serves as a consultant to network customers designing unique business solutions to systems with a diverse architecture; provides administrative support for a LAN/WAN network; coordinates the installation of all necessary cabling and equipment for the provision of data communication support to customers including network servers, networked PCs and setup of Internet services; diagnoses and troubleshoots PC, server and network equipment problems; coordinates with vendors providing PC/network services. This is the highest level of the IT Technician Series which requires an advanced level of experience and knowledge.
REPORTS TO
Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority.
SUPERVISION EXERCISED
As assigned, may exercise technical, functional or direct supervision of subordinates.
Essential Job Functions
- Answers the Countys main switchboard, routing and referring calls.
- Responds to inquiries and requests for Information Technology services; interviews user to collect information about technology problems, automated business systems, and software issues; leads user through diagnostic procedures to determine source of error; defines problems, identifies and isolates errors, and implements technical solutions to solve problems.
- Takes a lead position on larger projects and more complicated tasks.
Provides hardware and software support of PC\'s and network/telecommunications system infrastructure equipment
Provides administration of a multiple server network;
Plans and implements network security and data administration
Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment
Responds to calls from users
Researches, evaluates and tests new technologies for existing and proposed network systems
Troubleshoots problems related to any aspect of network systems and PC\'s
Diagnoses, tracks resolves, and documents problems
Identifies system problems and recommends possible solutions
Corrects and tests software and hardware problems
Identifies and resolves hardware, software, and networking problems related to end-user computing; may maintain and repair data communication lines, routers, and software; schedules and coordinates preventative maintenance on computer and peripheral equipment Installs, configures and tests new and updated releases of end-user software systems and computing equipment
Configures network interface cards, protocols, cabling, routers, switches and hubs
Provides technical specifications for new projects
Performs diagnostics on suspected faulty components
Writes general work plans and status reports for projects and presents plans to management
Advises, trains, and assists users on how best to utilize system and ensures installation of desktop hardware and software according to established standards
Trains and cross-trains fellow employees on system operations and usage
Performs password and other various levels of security support on systems
Analyzes statistics and writes reports on system events and performance
Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment.
May include