Job Information
Publix Customer Claims Unit Adjuster, Risk Management - Lakeland in Lakeland, Florida
30261BR
Position Title:
Customer Claims Unit Adjuster, Risk Management - Lakeland
Department:
Risk Management
Location:
Lakeland, FL
Description:
contacting injured customers by telephone and/or in writing to promote premier customer service and provide quick resolution of claims
investigating reported customer events to ensure all necessary information is accurately captured should the customer assert a claim
managing all customer shopping cart damage and property damage claims to ensure timely and equitable resolution
securing physical evidence related to customer events, to assist in claims handling and potential future litigation
complying with federally mandated Medicare reporting on settled claims
Req ID:
30261BR
Hours of Work:
Wed - Fri 8am-7pm, Saturday 8am - 5pm
Facility:
Lak Publix Corporate Office B003
State:
Florida
Frequency of Pay:
Weekly
Minimum Base Pay:
24.00
Additional Information:
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.
Address:
3300 Publix Corporate Parkway
City:
Lakeland
Year End Bonus:
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November.
In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check.
In subsequent years, the bonus is equal to two weeks’ pay.
Maximum Base Pay:
33.15
Required Qualifications:
High School diploma or equivalent experience (if applicable)
1 year of customer service
Or
1 year of retail experience
ability to obtain Florida All Lines Adjuster License upon hire as well as reciprocal licenses for all the states that Publix operates in
knowledge of general insurance adjusting procedures, rules and ethics
knowledge of legal issues and burden of proof relating to GL and Auto negligence in all states Publix operates in
knowledge of legal issues and evidentiary standards relating to damages in all states that Publix operates
knowledge of risk transfer and notice obligations relating to same
ability and willingness to adjust one's style or approach in response to differing circumstances or to work in ambiguous situations
ability to self-direct work activities and take action on tasks without direction from a supervisor
ability to work productively and effectively when faced with stressful work situations and time pressures
ability to manage time so that the priority of the activities determines the timing and amount of attention they receive
ability to attend to and verify the accuracy and completeness of detailed information in documents or on the computer, such as prices, quantity, weights, lists or data
ability to effectively resolve problems
ability to create an environment in which a positive and professional service orientation is evident to internal customers
ability to persuade, convince or achieve buy-in from others
proficiency in developing win-win situations and solutions between the company, vendors/suppliers, and other parties; proficiency in working with others to reach a final decision
ability to manage and resolve conflict or disputes between individuals
ability to use “active listening” techniques to ensure the understanding of information provided by the speaker, and display interest in the topic discussed
ability to orally present and express ideas and information clearly, politely, and concisely, in a manner appropriate to the audience
ability to prepare clear, accurate, understandable, and professional written text in English, using appropriate level of detail for the intended audience, and following the basic rules of spelling, grammar, and punctuation to convey information
excellent investigative skills
ability to display a high degree of maturity, discretion, tact and independent judgment
basic skill level in Microsoft Word, Excel, and Outlook
ability to work weekends and extended hours weekly
ability to work holidays as business needs require.
Preferred Qualifications:
Associate’s degree in any discipline
3 years of customer service experience
Or
- 3 years of retail operations experience
Or
1 year at Publix
Actively holds Florida All Lines Adjuster’s License
Fluent in second language, preferably Spanish
Knowledge of Risk Management Claims System and Medicare Reporting System
Potential Annual Base Pay:
49,920 - 68,952
Zip Code:
33811-3311
Benefits Information:
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: Benefits - Jobs (publix.com) (https://jobs-beta.publix.com/benefits/)