Job Information
VCA Animal Hospitals Animal Hospital Receptionist/Patient Care Coordinator in Lakeway, Texas
Do you enjoy working with pets? Join the VCA Terrell Team! We are looking for friendly, customer service focused candidate. We are a growing 5 doctor hospital in Lakeway, TX. Full time or part time position. $15-$19 depending on experience.
We are a team that cares about you, your growth and your future. At VCA Terrell, you’ll help pets and their families live healthier lives while enjoying your own personal and professional growth. Our hospital is a growing four-doctor hospital (with a fifth doctor coming soon) located in the Lakeway community in the greater Austin area.
Our ideal candidate has 2-3 years of experience as a Veterinary Client Service Representative; however, we are willing to train the right person. We are looking for a motivated team player and effective multi-tasker with excellent communication skills.
Why We Need You:
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
At VCA Terrell, your voice counts! Apply today!
Benefits: We offer competitive compensation—$15-$19/hour depending on experience—along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com