Job Information
Peckham Industries Bilingual (English and Spanish Speaking) Entry Level Customer Service Representative - Nights/Weekends in Lansing, Michigan
Bilingual (English and Spanish Speaking) Entry Level Customer Service Representative - Nights/Weekends
Sign-On Bonus! Receive $350 after training!
THE IMPORTANT INFORMATION
Wage: $18.00 per hour plus a Health & Welfare Benefit, $19.41 after English/Spanish certification and an opportunity to move up to $21.12 after security clearance and Applicant Line certification is obtained. Plus, a $1 increase for every hour worked after 6:00pm Monday - Friday
Hours: Both full (30+) and part time shifts available Sunday - Saturday 8:00AM (EST) -- 10:00PM (EST)
Location: 2511 N. Martin Luther King, Blvd. Lansing MI 48906; This is a on-site position in Lansing Michigan.
WHAT YOU'LL DO
We are seeking individuals who are looking not just for a job but for a purpose. As a Customer Service Representative, you will be supporting callers while using the computer to answer, general questions about policies, practices, procedures, and other information. To be successful you should have the following: Excellent communication skills, customer service soft skills, detailed orientated and friendly! This position services a government contract that Peckham has held for 10 years! This contract requires you to pass and maintain appropriate security clearance. After you pass the security clearance, you not only receive a pay increase, but you will also be approved by the government that you are trustworthy to manage sensitive data.
SECURITY
Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.
YOUR RESPONSIBILITIES AND REQUIREMENTS
- Promote Peckham's vision, values, and services to all customers and maintain organization wide quality standards.
- Follow?established?policies?and procedures?to respond and route calls, timely, and while also providing superior customer service.?
- Gather and log information after determining customers' needs; access?knowledge base?per customer request for information,?apply problem solving skills, and resolve the inquiries/requests effectively?and accurately.
- Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner.
- Accept other jobs/duties as assigned.?