MGM Resorts International Manager Convention Services (Park MGM) in Las Vegas, Nevada
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race .
A Convention Services Manager is dedicated to providing exemplary service in order to create lasting and favorable memories. This position promotes, directs, and leads the company’s core service standards and brand attributes; supports the company’s sustainability initiatives and platform; and manages the operations by maintaining a positive, forward-thinking, and safe environment. It is the responsibility of a Convention Service Manager to ensure the complete coordination of all conventions and convention meetings working closely with hotel departments to ensure the successful planning, set-up, and service of client’s stay. All duties are to be performed in accordance with departments policies, practices, and procedures.
Manages all aspects of convention, corporate and trade show bookings and other assigned events once assigned and on behalf of the hotel.
Establish positive working relationships and partnerships with all clients by understanding their expectations and anticipating their needs.
Coordinates the following functions for clients including but not limited to transportation, guest rooms, meetings, pre-planning, limos, amenities, site inspections, etc.
Assumes the role of the main point of communication between the client and all departments within the property both in pre-planning and on-site.
Represents property in a professional and positive manner at all times, including off hours if on business travel.
Accountable for the overall success of multi-million dollar conventions.
Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the property.
Participates in department staff meetings.
Manages the delivery and measurement of guest service within assigned department(s) consistent with the company core service standards and brand attributes.
Works directly with clients on room set-up, décor, cost and billing details and other requirements pertinent to their program.
Ensures that necessary meeting facilities are reserved where applicable.
Hosts prospective and existing clients visiting the hotel, to include customer entertainment such as dining in hotel restaurants and accompanying to shows.
Participates in on-going training such as, but not limited to the company’s diversity commitment, Master connection Sales Training, Departmental Training and Company/Corporate required training.
Performs other job related duties as requested.
Bachelors degree in Business or Hotel Administration or equivalent work experience.
At least 2 years of experience in a hotel/convention services department.
Ability to project authority with overall knowledge of convention services.
Working knowledge of Front Desk and/or Convention Reservations procedures..
Work varied shifts, including weekends and holidays.
Working knowledge of Amadeus .
Previous experience working in a convention property with 100,000 or more square feet.
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email firstname.lastname@example.org