Shire Jobs

City

Las Vegas

State

NV

Shift

Swing

Type of Shift

Part Time

Department

Food & Beverage

Specialty Food Server- Chi The Strat (Las Vegas, NV)

Description:

Summary:

Responsible for having strong menu knowledge, conducting proper presentation of the menu, informing guests of daily specialties, beer, spirits & wine list, making recommendations of personal favorites, take orders, assists with delivering food, and processes payments for guests. Delivers exceptional, authentic guest service to care for the guests.

Essential Functions and Responsibilities:

• Greet guests in an upbeat and positive manner

• Enthusiastically demonstrate knowledge of beer, spirits, and wines

• Present menus to guests and uses suggestive selling techniques to sell drinks, appetizers, soups, salads, entrees, specialty items and desserts

• Demonstrate knowledge of menu items, including house specials, item descriptions, ingredients and preparation techniques

• Take beverage and food orders according to service standards

• Serve and replenish drinks in a timely manner, offers refills or new drink when the glass is approximately half full

• Input orders accurately into POS system using the Universal Seating guidelines

• Resolve guest complaints ensuring guest satisfaction and communicates situation to management

• Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained

• Extend courteous departures as guests leave and invites them to return

• Maintain knowledge of hotel services and local activities in order to respond to guest inquiries

• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas

• Ensure all food is served within health, safety, and sanitation guidelines

• Assist other team members, when needed, in instances of food running, side work, drink orders.

• Monitors and maintains cleanliness, sanitation, and organization of assigned work areas

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position

• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

• Perform other duties as assigned

Requirements:

Qualifications

• At least six months previous experience working in a full service dining venue

• Experience providing high-touch guest service expected in fun, high-energy environment

• Knowledge of beers, spirits, and wines

• Ability to use chopsticks

• Must be comfortable with self-banking

• Must be team-oriented

• Ability to manage multiple tasks and remain calm in a very high-paced, busy environment

• Previous experience exercising sound judgment when dealing with difficult guest situations

• Proven experience providing high level of guest service

• Previous experience with point-of-sale systems, computers and calculators

• At least 21 years of age

• High school diploma or equivalent preferred

• Ability to effectively communicate in English, both written and verbal

• Bilingual or Muti-lingual in at least one of the following languages is preferred: Cantonese, Chinese Mandarin, Vietnamese, and/or Korean

• Obtain and maintain all work cards as required by the company

• Verify right to work in the United States

Work Cards

• Alcohol Awareness

• Health

Physical Requirements

• Regularly walk, stand or stoop, bend and work indoors.

• Frequently lift, carry, push, pull or otherwise move objects weighing up to 50 lbs.

• Hearing, vision, speech and literacy (critical)

• Use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor and outdoor

• Smoky and noisy

• Extreme hot and cold temperatures, including humidity

• Slippery surfaces, chemical agents, and exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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