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Location Designation: [[cust_rolelocationdesignation]]

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

Role Summary

We are actively seeking a highly motivated Tech Lead/Sr Developer to join the Customer & Field Service Experience Agile Release Train (ART) within the Service Experience Value Stream (VS).This role requires expertise in Salesforce Service Cloud, strong leadership abilities, and a focus on delivering high-quality solutions to enhance customer service processes.

Key Responsibilities

• Lead the technical aspects of Salesforce Service Cloud implementations and enhancements.

• Design scalable solutions to meet business requirements for customer service and support.

• Provide technical leadership, mentorship, and guidance to the development team.

• Develop custom solutions using Salesforce technologies like Apex, Visualforce, and Lightning Components.

• Design and implement integrations between Salesforce Service Cloud and other systems.

• Configure and customize Service Cloud features such as case management and omni-channel routing.

• Create comprehensive technical documentation and lead testing efforts.

• Collaborate with release management teams for deployments and continuous improvement.

• Foster alignment between business and technology through collaborative interactions and facilitate cross-team communication to enhance transparency and issue resolution.

• Apply best practices and technical/business experience to Salesforce solutions, including design trade-offs and communication of design decisions.

Education / Training

• Bachelor’s degree in computer science or related field of study

• Salesforce certifications (e.g., Service Cloud Consultant, Platform Developer I and II).

Qualifications

• More than 7 years of Salesforce development experience with a focus on Service Cloud.

• Strong communication, problem-solving, and leadership skills.

• Experience with Agile methodologies and Salesforce Lightning.

Experience:

• Leading technical teams and managing Salesforce projects.

• Agile development methodologies and tools.

• Salesforce Lightning Experience and Lightning Web Components.

• Additional experience with Field Service Lightning is a plus.

• Experience building integrations with Salesforce and 3rd-party APIs with the Salesforce platform. In-depth knowledge of Salesforce SOAP API, REST API, and BULK API

• Extensive development experience using Apex controllers, Triggers, Batch Apex, and other programmatic solutions on the Salesforce platform.

• Strong knowledge of ReactJS, JavaScript frameworks, and SLDS framework.

• Experience working in complex Salesforce environments, preferably with Salesforce Service Cloud.

#LI-KV1

Salary range: [[cust_salaryRangePosting]]

Overtime eligible: [[customString6]]

Discretionary bonus eligible: [[cust_merit]]

Sales bonus eligible: [[stockPackage]]

Click here to learn more about ourbenefits (https://www.newyorklife.com/careers/corporate/benefits) . Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation (https://www.newyorklife.com/foundation) . We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visitLinkedIn (https://www.linkedin.com/company/newyorklife/) , ourNewsroom (https://www.newyorklife.com/newsroom/) and theCareers (https://www.newyorklife.com/about/careers/) page of www.NewYorkLife.com .

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