Shire Jobs

Potential candidates must reside in the Kansas City Metro area

Working onsite 4 days a week

 Description:

Responsibilities:

TEKsystems is seeking a skilled and detail-oriented ServiceNow Administrator to join our client in Lenexa, Kansas. The primary focus of the ServiceNow Administrator is to manage and optimize the ServiceNow platform, which plays a pivotal role in the service management and workflow automation. As a ServiceNow Administrator, you will be responsible for configuring, maintaining, and enhancing the platform to ensure its effectiveness in supporting our business processes and delivering exceptional user experiences.

Core Responsibilities –

• Configure and customize the ServiceNow platform in collaboration with Core Technology and Security teams to align with business requirements, including workflows, forms, fields, UI, and integrations

• Collaborate with stakeholders to gather and understand business needs, translate them into functional requirements, and implement solutions within the ServiceNow environment

• Manage the lifecycle of ServiceNow applications, including installation, upgrades, and patching

• Design and maintain ServiceNow modules, including but not limited to Incident Management, Problem Management, Change Management, Asset Management and Request Fulfillment

• Develop and implement ServiceNow scripts, business rules, UI policies, and client scripts to automate processes and improve user interactions

• Monitor and maintain the health, performance, and security of the ServiceNow platform

• Troubleshoot and resolve technical issues, perform root cause analysis, and implement preventive measures

• Provide user support and training to ensure efficient use of the ServiceNow platform

• Maintain accurate documentation of configurations, processes, and customizations

• Stay up-to-date with ServiceNow releases, features, and best practices

Skills:

Help desk, Support, Customer service, Windows 10, Office 365, Microsoft Suite, Troubleshooting, Operating System Software, Android, Mac, active directory

Additional Skills & Qualifications:

Basic Requirements:

• 1-3 years in a ServiceNow Administrator role

• Proficiency in ServiceNow configuration, including workflows, forms, reports, and integrations

• Bachelor's Degree in Computer Science, IT, or related field

Minimum Requirements:

• Strong scripting skills (JavaScript, Jelly, Glide) for customizations and automation

• Solid understanding of IT service management (ITSM) processes and best practices

• Experience with database concepts and data modeling in ServiceNow

• Strong documentation, analytical and problem-solving skills

• Strong written and verbal communication skills

• Must have excellent interpersonal, verbal, and written skills and the ability to interact well across all levels of the business

• Team-first mentality, possesses a positive attitude and works well with others, encourages team cohesiveness and morale

• Ability to multi-task

• Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities

• A hands-on, can-do, positive attitude

• A proactive approach to staying updated with the latest software trends and advancements

Preferred Requirements:

• Located in the KC Metro area

• Proficient in Microsoft Office 365 suite

• ITIL Certified

• ServiceNow Certified System Administrator (CSA) certification is a plus

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.