Shire Commercial Data Quality Lead in Lexington, Massachusetts

Position Title: U.S. Commercial Data Quality Lead

Primary Duties

The Data Quality Lead reports to the MDM/Data Governance Manager and is responsible for the end-to-end governance of commercial data supporting both operations and analytics. This person is responsible for leading and working with the various business area leads and data stewards to ensure cross-team processes are efficient and commercial data is consistent, accurate and compliant across applications. He/she is directly responsible for the operational governance of Shire’s MDM customer, product and all third party data (i.e. Sales, Claims, Patient etc.) with strategic direction from business stakeholders, including data quality, processes and business rules.


Job Function and Description


Cross Functional Collaboration

  • Work closely with the IT Governance team to establish an commercial Data Governance program.

  • Work with the Data Governance Board (IGC) and Executive Sponsor to establish priorities for the U.S. Commercial Data team.

  • Lead the Data Governance working team in establishing commercial data definitions, standards and protocol.

  • Works with the Data Architect to coordinate all application changes including resolving application issues and planning for enhancements and upgrades


Process and Operations

  • Define the key master, reference, reporting and metadata within U.S. Commercial Ops, working closely with business and technical leaders.

  • Establish an authoritative repository for these data elements and define, implement and govern practices around maintenance

  • Establish a commercial data definition repository and identify Data Stewards in the business that will be responsible for defining and maintaining the definitions of the key data elements.

  • Responsible for defining Data Governance Standard Operating Procedures (SOPs) and Work Instructions (WIs)

  • Responsible for defining and measuring customer and product data Service Level Agreements (SLAs) and Data Quality Metrics

  • Leads the definition of data sourcing and services strategies including the evaluation of third party data providers and services with strategic direction from the Commercial Data Lead.


Compliance and Risk Management

  • Ensure compliance with applicable federal, state and local laws and regulations.

  • Maintain knowledge of and adhere to Shire’s internal compliance policies and procedures.

  • Take responsibility to keep up to date with changing regulations and policies.

Education and Experience Requirements

  • A bachelor's or graduate degree and approximately 4 - 6 years of related work experience in Data Governance for mid to large sized corporations

  • A degree in computer science, information systems, mathematics, accounting, finance or a related field; MBA or MS degree preferred

  • Experience in Pharma commercial operations

  • Demonstrated ability to support all phases of the technology life cycle, including requirements definition, design, development, conversion and testing

  • Pharmaceutical background required.

Key Skills, Abilities, and Competencies

  • The individual must be self-motivated, a team player, have excellent verbal and written communication skills and possess the ability to manage simultaneous projects, prioritizing based on business criticality/needs, in a demanding environment

  • A strong background in third party data vendor management, MDM/CRM, data analysis, and business requirements definitions and is Technology and System Savvy

  • Familiarity with key Pharma 3rd party data vendors i.e. IMS, Symphony, MedPro, Veeva etc.

  • Ability to influence without formal authority

  • Ability to effectively interact with senior leadership

  • Strong sense of urgency

  • Knowledge of data privacy laws especially those that uniquely effect the pharmaceutical industry

  • Strong analytical skills

  • Technical knowledge of core data management components such as data models, source to target mapping lineage, business glossaries, data dictionaries, data governance frameworks, data profiling.

  • People data model acumen a plus.

  • Mid to high acumen in SQL for validating data issues related to monthly/quarterly quality dashboards required.

  • Software knowledge for key systems ( Microsoft Access, Excel & Word)

Complexity and Problem Solving

  • Solid understanding of how to resolve data quality issues and root cause analysis

  • Ability to coordinate and execute cross-functionally with technical managers, business managers, SME’s, customers, etc.

Internal and External Contacts

Highly collaborative and influential role interacting with senior management and stakeholders from the BU’s, sales force effectiveness counterparts, Sales Leadership, Global Commercial Operations, Global Data Management Peers, Commercial Technology Team (IT), consultants & vendors, etc.

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire is an Equal Opportunity Employer committed to a diverse workforce. Shire will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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Reasonable Accommodations

Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.