Takeda Pharmaceutical Company Ltd. MDM Operations Analyst in Lexington, Massachusetts
The MDM Operations Analyst reports to the MDM and Data Governance Lead and is responsible for the end-to-end master data customer and product maintenance processes within U.S. Commercial Operations. This person is responsible for MDM data quality, processes and business rules. He/she will be responsible for working with the various business area leads to ensure cross-team processes are efficient and master data is consistent, accurate and compliant across applications.
35% Data Steward Team Management
Responsible for daily MDM data steward activities and management
Perform and delegate ad hoc customer and product master data requests
Lead MDM UAT testing
45% Operational Excellence
Responsible for defining MDM Standard Operating Procedures (SOPs) and Work Instructions (WIs)
Responsible for ensuring the accuracy and completeness of customer and product master data
Responsible for understanding the end-to-end processes for maintaining customer master and product data across business areas
Responsible for customer and product data harmonization across multiple sources
20% Cross-Functional Collaboration
Work closely with Commercial Ops Governance team and adhere to implemented principles and process standards
Work with IT to coordinate and define business user impacts of MDM application changes including resolving issues and planning for enhancements and upgrades
Assist in the definition of master data sourcing and services strategies including the evaluation of third party data providers and services under the direction of the MDM and Data Governance Lead
Education and Experience Requirements:
Bachelor's degree in the field of computer science, information technology, engineering or business administration, Management Information Systems, Finance, Sciences or related area or equivalent experience
Advanced Degree preferred
3-5 years of work experience, Pharma related preferred
2+ years of directly related Informatica MDM/IDD experience
One full cycle of an MDM implementation preferred
Has basic knowledge of Pharmaceutical Commercial business environment/operations
Key Skills, Abilities, and Competencies:
Informatica MDM / IDD experience required
Establishes good working relationships with business owners, and supporting the governance structure to ensure on-going data accuracy and completeness
Standard MS Office skill set including Excel, Visio, Power Point and Access
Experience with data structures, relations and processes
Strong background in technology and good numerical analytical ability
Intermediate in Microsoft Office applications, particularly MS Excel, Visio
Demonstrates competency in: understanding and correcting data discrepancies; reading and translating data models; data querying; identifying data anomalies and root cause analysis;
Strong knowledge of SQL and the ability to query relational databases; expert SQL on databases such as SQL Server and Oracle preferred
Complexity and Problem Solving:
Excellent analytical, mathematical, and creative problem-solving skills
Customer and Product Data Harmonization decisions will directly affect Sales Operations, IT and the Field Force
Internal and External Contacts:
- Highly collaborative and influential role interacting with senior management and stakeholders from the BU’s, sales force effectiveness counterparts, Sales Leadership, Global Commercial Operations, Global Data Management Peers, Commercial Technology Team (IT), consultants & vendors, etc.
Notice to Employment / Recruitment Agents:
Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.
Equal Employment Opportunity
Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.
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Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.
Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine. Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.