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Through insightful technology and services, Itron is helping utilities and cities around the world better manage energy and water for generations to come. The Services NPI team is responsible for ensuring that Itron's services teams (including, e.g. Delivery, Managed Services, and/or Support) are fully enabled to proficiently implement, manage, and support Itron's solutions as they are developed and released. In partnership with functional managers in Itron's services organizations, the Manager, Services NPI is accountable ultimately for the performance of Itron's services teams as they deploy our newest solutions, including considerations such as customer satisfaction, cost, profitability, and level of non-quality or error. Duties & Responsibilities: Lead a small team of direct reports and a larger team of matrixed Core Team Delivery Leads, who participate in Itron's Product Life Cycle processes, ensuring that the Delivery and other orgs are well-represented in Itron's product development function. Develop and maintain close working partnerships with Itron's PMO, PLM, and functional services (Delivery, GMS, Support) leadership teams, and will rely on these partnerships to identify opportunities to improve our enablement solutions, and implement standards and practices which further uplift Itron's enablement capabilities. Work closely with Delivery, GMS, Support, and PMO/PLM leadership to ensure Itron Services teams are fully enabled to be successful in their missions, as they related to newly released Itron solutions Develop, implement and maintain standards, tools and practices related to Services NPI, including the Delivery Readiness Program, the Delivery Toolkit model, related Itron Advantage Methodology updates, and other key artifacts and deliverables used by and for Services NPI Own and develop standard reporting on Services NPI, including the NPI Scorecard and related readouts to VP/SVP staffs Liaise with Delivery and other services Leadership to keep them abreast of the developments and initiatives taking place within the Services NPI team, and among Services NPI and partner teams Drive convergence of disparate NPI programs among various Services teams, including, e.g. Delivery, Managed Services, and/or Support - with a focus on program administration and reporting, feedback to PLM/R&D, and other key common functions Required Skills & Experience: 8+ years of NPI, enablement, professional services management, or similar leadership experience, including developing and implementing processes and practices which "level-up" organizational maturity and culture. Demonstrated leadership, analytical, organizational and problem-solving skills. The successful candidate will be able to describe multiple business situations where these skills were leveraged. Experience in enabling large-scale services teams to be highly successful, via the development and implementation of tools, practices, education, cultural change, etc. Demonstrated ability to organize, prioritize and manage multiple tasks and concurrent projects, including at various levels of resolution, reporting on these to, and responding to requests from executive leadership Demonstrated ability to drive consensus and communicate effectively with all levels of the organization, and in various formats - including developing and delivering impactful presentations Experience in leading professional and managed services or customer success teams is highly desirable Experience and knowledge of gas, water and electric utility industry trends and requirements is highly desirable Education: Bachelor's degree in business, communications, management or a related field. Advanced degree desired, MBA preferred. Equivalent experience may be considered. Certifications: PMP preferred Travel: travel not required. Physical Demands: This is a typical office job, wi