Job Information
United States Plastic Corporation Call Center Agent in Lima, Ohio
Department: Call Center
Job Title: Call Center Agent
Reports to: Call Center Manager
Job Description:
This position receives (by telephone, fax, mail, or internet) requests for orders, quotations, and lead-times from customers. Makes quotations on standard items, inputs orders, and relays pertinent information to our customers. Coordinates with other departments in handling purchase orders and providing service to our customers.
Shift: Monday - Friday, 10:30 A.M. - 7:00 P.M.
Functions include:
- Receives telephone requests for price quotations, purchase orders, order changes, adjustments, technical information, and cancellations directly from customers
- Analyze the requests, provide information requested, or route the request to proper department
- Retrieves customer information, stock status information, purchase order items, and make changes as needed to customer purchase orders
- Makes price quotations immediately by telephone, fax, or e-mail on catalog items. Prepare forms for special order item quotes not in catalog and route to proper departments
- Contacts distributors to meet customer's delivery requirements, and relays information to customers
- Contacts customers to retrieve data omitted from orders
- Searches company records under telephone number, zip code, name, address, and account number
- Traces shipments for customers via UPS or common carrier
Acquires knowledge of product line, prices, delivery time, drop ship items, and various computer screens
Qualifications:
- High School Diploma or GED
- Some customer service experience is preferred in a retail, office, or service environment.
- Clear and articulate telephone voice
- Computer skills, data entry, and word-processing
- Good reading comprehension
- Detail-oriented, able to follow explicit directions
- Good communication skills
Upbeat and positive attitude
Benefits Include:
Health Insurance, Profit Sharing, SEC 125 Medical Spending Account, Life Insurance
To Apply: Submit resume to Josh.Luke@jfs.ohio.gov with "Call Center Agent" in the subject line.