Job Information
IGT Field Service Tech I in Lincoln, Rhode Island
Field Service Tech I
Location:
Lincoln, RI, US, 02865
Requisition ID: 15269
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com (https://c212.net/c/link/?t=0&l=en&o=3466342-1&h=1955860405&u=https%3A%2F%2Fwww.igt.com%2F&a=www.igt.com) .
Responsibilities
The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. The technician responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and install, remove, or repair lottery equipment and communication devices. Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner. Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Independently perform the following tasks:
Perform Electronic Game Display (EGD) removals
Accept and close service calls
Perform EGD preventative maintenance
Load paper stock
Clear bill and paper jams
Use appropriate communication tools and channels
Submit payroll time entry
Manage self Personal Time Off
Maintain work area
Adhere to the company's policies and procedures
Comply with safety requirements
Actively engage in setting and achieving Professional Development Objectives
Assist higher-level Gaming Service Technicians with the following duties:
Troubleshoot and repair EGDs
Perform EGD installations
Perform Random Access Memory clears
Perform conversions
Perform firmware and bill validator components upgrades
Maintain player tracking
Install player tracking
Perform sign installation and removals and maintenance
Create and submit expense reports
Work order entry
Provide tradeshow technical support
Provide marketing support
Manage Inventory
Assist with customer disputes
Create incident reports
Perform EGD out of box testing
Compile end-of-shift reports
Prepare and submit licensing paperwork
Keep current on job and product knowledge
Escalate technical issues to stakeholders
Demonstrate game functionality and theme
Provide internal and external customer service
Support inter-departmental projects
Qualifications
A high school degree or GED equivalent is required.
1 or more years of experience in a customer service-related position
1 or more years of experience in technical repairs
Experience in the gaming industry is preferred
Knowledge of Microsoft Word and Excel
Knowledge of Administrative and Safety procedures
Knowledge of CRM procedures
Knowledge of basic electronics
Excellent verbal and written communication skills
Ability to perform basic communication setups
Ability to provide technical training on products to customers
Physical Requirements: Must be able to climb a ladder and lift and carry equipment weighing up to fifty (50) pounds for a significant distance. Must be able to stand and walk for prolonged periods of time at a great distance, demonstrate dexterity when working with tools and moving parts and electrical current.
An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
#LI-BK1
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $43,680 - $46,8000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .