Shire Jobs

Job Description

Who We Are:  

At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable.

Customer Moves Specialist

As a Customer Moves Specialist, you will help each customer to build their 'dream package' to continue protecting their homes by providing high-end customer service and offer ing Vivint products and services . These revenue-generating initiatives are at the core of helping us provide premium service to our customers and will benefit them in a variety of ways. We are looking for individuals that excel in using creative thinking skills and soft skills to help find tailored solutions during the move process. As a Moves Specialist, you will have the support of your leadership that will coach you regularly to ensure success. All in all, we expect our Moves specialists to help in creating a seamless process that is Hassle-Free for each and every customer.

Training: Paid, Mandatory Training, 3 weeks 8am-4:30pm Monday - Friday

Shift Details: 10:30am-7pm MT Monday-Friday, 8:30am-5:00pm MT Saturdays with Tuesdays and Sundays off

Starting Rate: $16 .25/ hr + Commissions

We want you to grow with us! Potential to make up to $17.25 / hr within your first year.

Unlimited Commissions: Specialists average between $3 00-$5 00 in commissions each month with top performers making $1600+ per month.

Potential promotions and estimated compensation are dependent on performance and are not guaranteed

Essential Function/Responsibilities:

• Analyze customer needs and adapt to their circumstances in order to provide a world-class customer moving experience

• Sell new systems and individual items to customers that are moving to a new address

• Help customers see the value in purchasing new equipment and services

• Generate leads for our Partner Insurance Agency, Solar and NRG

• Assist customers in transferring their service to another individual

• Answer inbound calls from Vivint customers & employees

• Assist customers in understanding their bills and other account issues

• Be an advocate for our customers, creating peace of mind

  Expectations for Success:

• Grit and Resilience: Customer Moves Specialists must possess the determination and resilience to overcome challenges, handle rejection, and persevere in the face of obstacles, ultimately driving their success in upgrading customer accounts.

• Consistent Sales Performance: A successful Customer Moves Specialists is expected to consistently meet or exceed monthly and quarterly sales targets, demonstrating a track record of delivering results and contributing to Vivint’s revenue growth.

• Effective Communication: Customer Moves Specialists must be able to explain complex product offerings in a simple and persuasive manner, ensuring that customers fully understand the value of upgrades and how they address their unique needs.

• Continuous Learning: Customer Moves Specialists are expected to stay current with our evolving product and service offerings, industry trends, and sales techniques. Continuous learning and adaptation to changing market conditions are essential for achieving and maintaining success in this role.

  Minimum Requirements:

• Proven experience in sales or a customer-facing role, preferably in a customer upgrades or sales specialist capacity.

• Must be at least 18 years of age

• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing if living in the state of Utah (paid for by Vivint)

  Required Working Conditions :

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift. 

• Have a quiet and private location from which to work 

• Must be able to provide your own equipment. This entails:

• A computer (laptop or desktop) no older than 5-7 years

• (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.) 

• ​Computer must run Windows 10 or higher

• Computer must have at least 8 GB RAM, 16 GB recommended

• Computer must have a webcam.

• A USB wired headset equipped with a microphone. 

• Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds 

• Must have a wired internet connection

• A second monitor is strongly recommended if a laptop is being used

• An external mouse (if using a laptop)

  Learn about the Vivint Culture (https://www.vivint.com/company/careers) and why it’s a great place to grow your career!

  Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site

• Paid holidays and flexible paid time away

• Employee/Friends/Family Discounts

• Onsite health clinic, gym, gaming tables

• Medical/dental/vision/life coverage & 24/7 Medical Hotline

• 401(k) + Employer Match

• Employee Resource Groups

  WORKING CONDITIONS:

  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

  SAFETY:

  Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

We are not open to hiring candidates to work out of the following locations:

CA, CT, DC, ME, NY or WA.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position is $15.75. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Here are some total rewards which, depending on the position, may be offered:

• Paid holidays and flexible paid time away

• Employee/Friends/Family Discounts

• Medical/dental/vision/life coverage & 24/7 Medical Hotline

• 401(k) + Employer Match

• Employee Resource Groups

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.