Job Information
IQVIA Senior ServiceNow Developer in Lisbon, Portugal
Summary
Design, develop, implement, integrate and manage technology solutions for customer support platforms built on ServiceNow and Intelligent Notification. Provide a seamless enterprise support solution for customers. Expand or modify system to serve new purposes or improve work flow. Coordinate and link the computer systems to increase compatibility and so information can be shared. Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling and information engineering. Test, maintain, and monitor ServiceNow and Intelligent Notifications, including coordinating the installation.
Responsibilities
Serve as technical expert to deliver of all technology platforms required by the support organization including but not limited to ServiceNow and metrics reporting
Application configuration of ServiceNow and other support tools
Integration of IT Service Management platform to other platforms
Development of employee support portal utilizing ServiceNow portal technology
Development of required metric reporting leveraging ServiceNow and reporting tools
Engineers software, system and/or programming solutions across projects and/or technologies to meet internal and external needs
Prepares complex design, development, implementation, and maintenance plans for systems
Programs, tests, and documents systems in accordance with programming standards and validation procedures
Performs peer review of work products such as code, designs, and test plans produced by other team members
Requirements:
Minimum 5 years ServiceNow developer experience
ServiceNow portal developer experience with strong knowledge of HTML, CSS, Angular, media queries and Bootstrap (2+ years)
Advanced JavaScript experience and familiar with JSON (5 years)
Integration technologies such as REST and SOAP messages (5 years)
Experience configuring and enhancing all aspects of ServiceNow such as workflow, user interface (UI), client scripts, business rules, etc.
Bachelor's degree in computer science or related field
Preferred Skills:
ServiceNow certified developer or certified administrator
Information Technology Infrastructure Library (ITIL) certification
Experience with SNOW dashboard, reporting, and performance analytics
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
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