Job Information
KONE, Inc KONE Way Expert in Lisle, Illinois
Founded in 1910, KONE (https://www.kone.com/en/) is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient, and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability (https://www.kone.com/en/sustainability/) leader with repeated recognitions by Forbes (https://www.forbes.com/companies/kone/?sh=3dd0aa0b7d27) , Corporate Knights for clean capitalism and others.
JOB OVERVIEW
The KONE Way Expert is part of a network comprised of other experts and specialists and serves as the go-to person on operating model issues. This role contributes as project manager for deployment & implementation projects as well as maintains the operating model through training, translating business needs into operational requirements for global, and provides direct support to KONE Way Specialists and other stakeholders.
RESPONSIBILITIES
Lead deployment of operating model in Area / Unit through training and supporting KONE Way Specialists, business line function colleagues and other stakeholders.
Utilize project and change management practices to ensure effective deployment of operating model changes.
When assigned as project manager:
In Area: drive and manage KONE Way deployment projects by coordinating roll-out projects across the Area or managing Area level projects to implement operating model changes.
In Unit: drive and manage KONE Way roll-out projects in the Unit to implement operating model changes.
Key User Duties:
Responsible for training customer service systems (such as Customer Service Desktop) users and SMEs
Responsible for working with Front Line teams to understand existing ways of working, best practices and leading resolution of inefficiencies. Ensure best working practice of customer service systems to enable 360 view of customer.
Provide management and global support team regular feedback in line with required developments and system performance.
Collaborate closely on operating model topics with Area / Unit KONE Way Manager, Area / Unit management and global. Be customer service representative on key projects.
Support Units in Area / colleagues in Unit, in using KPIs to improve daily operations.
Ensure voice of customer is fed into development by understanding, analyzing and translating the business requirements together with Area / Unit management and global.
Other roles the KONE Way Expert communicates with: District Vice-President/General Manager Solutions and Services, Customer Service & Admin Team Supervisors, KONE Customer Care Center, KONE Business Services
HIRING REQUIREMENTS
Minimum of 4-year college degree or equivalent work experience.
Intermediate to advanced skills with MS Office tools (Word, Excel) and applications, including data analytics.
Experience in similar industry (service business) an asset.
Experience in measuring and reporting performance.
Ability to understand process change, plan and deploy process changes.
Ability to coach, train, set goals and help manage performance.
Capability to organize and prioritize multiple tasks, work independently and as a team member under tight time constraints.
Must possess excellent communication skills both written and oral.
Maintains General knowledge of contract and business principles (e.g. order entry, scheduling, invoicing)
Knowledge of either SAP or ERP systems, specifically in areas of Sales and Distribution
About KONE
We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation (https://www.kone.com/en/sustainability/diversity-equity-and-inclusion/) :
We value your authentic self.
Diversity, equity and inclusion is embedded in our strategy and values.
Collaborative, creative, and supportive work environment .
Passionate about safety, quality, and innovation
We care about the communities where we live and work.
Some of our many benefits include:
Competitive salary
Flexible work schedule
Opportunities to learn and grow.
Matching 401K
Pension plan
Comprehensive health and wellness plans for the entire family
Paid holidays and paid time off
Come share your passion and energy to make a positive impact at KONE for our customers and your career (https://kone.wd3.myworkdayjobs.com/en-US/Careers) !
Beware of Recruitment Scams (https://www.kone.us/about-us/careers/)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Keywords : #ProjectManagement #ChangeManagement #Business Process Design
#LI-JC1
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 11.0 billion. We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.