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Asbury Corporate Office BDC Service Agent - Nalley Toyota Stonecrest in Lithonia, Georgia

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent at Nalley Toyota of Stonecrest, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!

Pay and Recognition:

  • Weekly pay

  • Paid holidays & paid time off

  • Paid training

  • Stock Awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

  • Up to 8 weeks paid pregnancy leave (disability leave)

  • Health savings

  • Flex spending accounts (tax free)

  • Short-term and Long-term disability plans

  • Life Insurance (Whole Life and Term)

  • 401k with company match

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development

  • Continuous training through Asbury's Internal Learning Management System

  • Professional growth and development opportunities

Additional advantages:

  • Student loan relief resources

  • Employee assistance program

  • Employee discounts on vehicle purchases, parts and service repairs

  • Scholarship awards

  • Opportunities to join our community service initiatives

  • Aggressive Employee referral program with bonus opportunities

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

  • Must be able and willing to receive a high amount of inbound calls

  • Partner with the service department to schedule vehicle service appointments

  • Greet customers and provide information on shuttle schedule if needed

  • Contact and communicate with customers to identify automotive service needs

  • Follow all dealership processes and procedures, high frequency of contact with customers

  • Thorough documentation of all contacts within the customer management system

  • Complete internet lead management service work plans on a daily basis

  • Answer all calls in a prompt, professional and courteous manner

  • Use scripts to collect all pertinent customer information and document in the system accordingly

  • Agents must adhere to Asbury phone scripts

  • Excellent customer service skills and motivation to be successful

  • High volume incoming and outgoing calls, ranging from 50+ calls per day

  • Advanced computer & phone skills

  • Minimum typing 35-40 words per minute at minimum

  • Experience using customer tracking systems to track calls and appointments preferred

  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred

  • Appointment setting experience a plus

  • Able to multi-task in a fast paced environment

  • Various language proficiency is always a plus

  • Team player

  • Must be at least eighteen years of age

  • Must be able to pass pre-employment screens (background and drug test)

  • Asbury requires that all new hires show proof of completed vaccination

Requisition ID: 2021-30910

Post: external careers: 9/13/2021

Brand: Nalley Automotive Group

External Company URL:

Street: 7969 Mall Parkway