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Aston Carter Loan Servicing Representative in Livermore, California

Description:

To support the daily operations of the Lending Operations Servicing department, service and maintain the credit unions loan portfolio. • Performs Loan maintenance tasks, including but not limited to loan payoffs, escrow analysis, impound account maintenance, loan modifications, monthly Insurance reconciliation, and ordering loan related documents required from third party vendors • Process a large volume of inbound and outbound lending related phone calls from members and co-workers, and collaborate to identify effective and efficient service to members • Responsible for the accurate completion of assigned service requests while maintaining established service level requirements for their completion. Resolve any loan exceptions or corrections, research payment issues and discrepancies • Develop and maintain a comprehensive knowledge of the credit union’s product and services • Understand and comply with applicable Federal and State Laws, banking regulations and OE Federal Credit Union’’ Policies and procedures • Perform other lending or related duties as assigned.

Skills:

Service desk, customer service, loan application, loan servicing, csr/call center, customer support, customer service skills, Service, Windows 10, Support, Troubleshooting

Top Skills Details:

Service desk,customer service,loan application,loan servicing,csr/call center

Additional Skills & Qualifications:

• High School Diploma/ GED or 2 Years of equivalent experience • 3 years of experience in loan servicing or similar preferred • Strong communication (verbal/written), negotiation and presentation skills; ability to effectively interact with all levels of’ internal and external business partners. • Strong member service, relationship, organizational, analytical and creative problem-solving skills, with the ability to manage and prioritize multiple projects and deadlines. • Strong working knowledge of Credit Union products, services, policies, procedures and regulations. • Knowledge of lending systems, security agreements and terminology • Proficient in MS Office (Outlook, Excel, Word). • Embrace ongoing education and learn/apply new skills and software applications. • Bilingual in English and Spanish preferred

Experience Level:

Intermediate Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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