Job Information
Michigan Works Livonia Refugee Case Manager in Livonia, Michigan
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Refugee Case Manager
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Job LocationsUS-MI-Clinton Township
ID 2024-2493
FLSA Status Non-Exempt
Category Case Management
Position Type Regular Full-Time
Overview
Salary $46,000-50,000 year
Scope of Position:
The Refugee Case Manager will provide support and assistance to immigrant, refugee and asylee PATH program participants in all areas related to gaining and/or retaining employment and career advancement.
Responsibilities
Essential Functions:
- Provide consistent and comprehensive case management, coaching and follow-up to a specialized population focus
- Provide individualized assessment of work, family and personal development needs and opportunities
- Adhere to program policies and procedures
- Use a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goals
- Act as a liaison between the program and community resource and social service agencies and provide referrals when needed
- Conduct regular contacts/meetings with participants and document all participant contacts
- Create activity plans that adhere to program policies and satisfy participation requirements
- Assist in the preparation of project reports as needed (participation, placement, etc.)
- Assist participants in eliminating challenges that are hindrances to obtaining and retaining employment
- Ensure that participant documentation is complete, accurate, and valid
- Coach participants in work readiness skills and career exploration strategies
- Ensure that participants follow through with planned activities, create solutions to participant attendance problems, and conduct participant noncompliance processes
- Collaborate and communicate effectively with partner agencies
- Perform required data entries timely and accurately
- Monitor participant's activities to meet the state's Work Participation Rate (WPR) requirements
- Other opportunities as available
Qualifications
Education and Experience Requirements:
- Ability to prioritize tasks and document visits and contacts
- Demonstrated telephone, computer, and written communication skills
- Ability to maintain flexibility as needs of contract or contractor require
- Bachelors' Degree or equivalent experience in human services or a related field preferred
- Customer service experience preferred
- A working knowledge of MS Office
- Bilingual English/Arabic preferred
- Valid Driver's License and vehicle are required