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Summary The Training Specialist works within the Training Section of the Health Administration Service (HAS) at the VALLHCS, and is responsible for the training programs for administrative staff with scheduling capabilities on areas of Scheduling Appointments, Consults, Soft Skills, MSA Academy, Customer Service, VA Scheduling Software, Return to Clinic Orders (RTC), etc. All training and auditing related to Scheduling Directives and Consult Directives. Responsibilities Major duties include but are not limited to the following: Participates in all phases of training; development planning, implementation, teaching, evaluating and one on one training. Develop learning and instructional techniques; analyze, implement, evaluate and modify learning programs. Provide instruction on scheduling packages, eligibility and enrollment, means testing, customer service, service line initiatives, policies and directives. Audits scheduling for national monthly reports. Develop training curriculum to support operations of the Medical Center. Provides training to supervisors on developing SOPs, goals, etc. Reviews training competency responses in the all employee survey and works with HAS management and other HCS supervisors to address issues. Investigate and analyze adverse quality trends or conditions, and initiates corrective action. The incumbent assists managers and staff with answering questions about technical problems relating to scheduling packages, and works collaboratively in developing solutions. Identify areas needing specific training needs and developing modifying training to address local needs. Attend various committees and speak as the subject matter expert on scheduling processes. Trains on Ward Administration, admissions, special programs, ROI, ICB, and decedent affairs process. Performs other related duties as assigned. Work Schedule: Monday-Friday, 8:00 am - 4:30 pm (PDT) Virtual: This is not a virtual position. Position Description/PD#: Training Specialist/PD13800A and PD11839A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/06/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. For a GS-11 position you must have served 52 weeks at the GS-09.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. This position has INDIVIDUAL OCCUPATIONAL REQUIREMENT which is a basic requirement that must be met to qualify for entry into this job series, and it is something that cannot be waived. To meet the basic requirement for the Training Instruction Occupational series, applicants must demonstrate one of the following: Education: Undergraduate and Graduate Education: Major study -- education or a subject area related to the position to be filled. OR, Specialized Experience: Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include: Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s). Supervising or administering a training program. Development or review of training/course materials, aids, devices, etc., and evaluation of training results. Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis. You may qualify based on your experience and/or education GS-09 as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Examples of specialized experience would typically include but are not limited to: Ability to design, evaluate, and develop programs, training plans, course methods, materials and aids, and training records; Demonstrated skill in oral and written communication with a variety of people from different backgrounds and different levels of understanding; Knowledge and skill in the use of computer equipment with a wide variety of software such as Word, Excel, PowerPoint, Outlook, Access, Internet, and databases to develop training aids and materials, extract and organize data, produce letters, memorandums, conduct data searches, and to prepare a variety of specific working documents and forms such as spreadsheets, databases, word processing, desktop publishing, graphics, and other similar projects; Knowledge and ability to write effective and clear Standard Operating Procedures (SOPs) pertaining to materials being taught to Organizational staff. Knowledge of an extensive body of the organization's rules and regulations governing confidentiality, including but not limited to the Privacy Act, Health Information Portability and Accountability Act (HIPAA), the Freedom of Information Act (FOIA). OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education in excess of 1 full year of graduate level education. You may qualify based on your experience and/or education GS-11 as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Ability to design, evaluate, and develop programs, training plans, course methods, materials and aids, and training records; Demonstrated skill in oral and written communication with a variety of people from different backgrounds and different levels of understanding; Knowledge and skill in the use of computer equipment with a wide variety of software such as Word, Excel, PowerPoint, Outlook, Access, Internet, and databases to develop training aids and materials, extract and organize data, produce letters, memorandums, conduct data searches, and to prepare a variety of specific working documents and forms such as spreadsheets, databases, word processing, desktop publishing, graphics, and other similar projects; Knowledge and ability to write effective and clear Standard Operating Procedures (SOPs) pertaining to materials being taught to Organizational staff. Knowledge of an extensive body of the organization's rules and regulations governing confidentiality, including but not limited to the Privacy Act, Health Information Portability and Accountability Act (HIPAA), the Freedom of Information Act (FOIA); Teaching or instructing in an adult education program; Supervising or administering a training program; Development or review of training/course materials and evaluation of training results; Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent graduate degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M, if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and in excess of 2 full years of progressively higher level graduate education leading to such a degree. You will be rated on the following Competencies for this position: Communications Customer Service Education and Training Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a VA job announcement includes language requiring applicants to be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply to this Job Announcement. VA may request information regarding your vaccination status, if selected, for the purposes of implementing other workplace safety protocols, such as masking, physical distancing, testing, travel, and quarantine. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.