Job Information
IBM Cloud Technical Account Manager in London, United Kingdom
Introduction
Our Cloud Technical Account Managers help customers transform their IT organizations by assisting them in designing and deploying world-class Cloud Cost Management strategies using Apptio's cutting-edge suite of Cloud Products and services-ensuring they achieve the maximum value from their investment.
Your Role and Responsibilities
As a Cloud Technical Account Manager (TAM), you'll be at the heart of our customers' digital transformation journeys. Acting as a trusted advisor, you'll use your technical expertise to empower clients to achieve their cloud business objectives. Your day-to-day responsibilities include:
Strategic Advisor: Partner with clients to understand their unique challenges and design tailored cloud solutions that align with their goals.
Problem Solver: Tackle complex, multi-dimensional issues and provide expert-level troubleshooting to ensure seamless delivery.
Cloud Innovator: Embrace and adopt new technologies and tools, staying ahead of trends to provide cutting-edge advice.
Business Translator: Work closely with business and technical teams to transform requirements into actionable plans that drive immediate value.
Relationship Builder: Develop and foster strong relationships with stakeholders, from technical teams to executives, ensuring a shared vision of success.
Execution Leader: Collaborate with teams to deliver organizational, programmatic, and technical strategies that meet the clients' business objectives.
Required Technical and Professional Expertise
Solid experience in an enterprise-level B2B customer-facing role with responsibility for problem resolution and customer success.
High-level knowledge of enterprise IT organizational, business, and technical environments.
Prior experience in enterprise Software-as-a-Service (SaaS) support or implementation is a plus.
ITIL or equivalent & project management skills and experience are a plus.
Excellent communication skills demonstrated by an ability to build relationships and explain complex technical concepts in easy-to-understand terms.
Strong presentation skills with the ability to communicate effectively over the telephone, via web-based presentations, and in person.
Strong analytical skills with excellent attention to detail and problem-solving capabilities.
Preferred Technical and Professional Expertise
Strong technical expertise in data analysis skills using tools like MS Excel, SQL, Databricks, Python, R, or similar.
Skilled at scripting and automating data-related tasks.
Experience with utilizing REST APIs to interact with SaaS applications.
Knowledge of Cloud IT infrastructure concepts and FinOps best practices.
Certifications from AWS, Azure, GCP, or other cloud platforms are a plus.
Understanding of operational and relational database concepts.
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.