Job Information
Marriott Events & Groups Manager - Central London Cluster Marriott Hotels in London, United Kingdom
Job Number 24088416
Job Category Event Management
Location London Marriott Hotel Regents Park, 128 King Henry's Road, London, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
We are looking for an ambitious, dedicated and service-oriented Events & Groups Manager to join the fantastic team in the Central London Cluster Marriott Hotels:
London Marriott Hotel County Hall
London Marriott Hotel Marble Arch
London Marriott Hotel Kensington
London Marriott Hotel Regents Park
London Marriott Hotel Maida Vale
If you are a passionate events & groups professional looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today! See where your journey can take you.
At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet
– and you never know who might show up next.
That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery.
So, we ask, where will your journey take you?
The Events & Groups Manager is responsible for incoming enquiries (electronic & telephone); from conversion through to transition to the operations team for event execution and then back to sales.
The Events & Groups Manger will mainly deal with all external enquiries, and will provides excellent customer service during every element of the event or group enquiry process; taking the initial enquiry, negotiating rates, contracting and pre –event, during event and post event planning.
They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation & organizational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the sales & event cycle.
They will recognizes opportunities to maximize revenue through upselling, conversion, and drive repeat business. The Events & Groups Manager takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.
Ownership for the management and conversion of assigned enquiries
Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
Expertise in menu planning, food presentation, meeting room set ups, audio-visual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the Meetings Imagined.com purposes
Correct use of systems process to ensure booking integrity, consistency & accuracy.
Sells to a pre-determined event and group strategy
Works within brand standards & systems processes
Generate incremental revenue and deliver excellent guest service.
Effectively manages bedrooms blocks and meeting space inventory for assigned groups
Conducts compelling show rounds to win the business
Execution of Meetings Imagined.com, MSA
Proactively resolicits previous customers and event bookers for future opportunities
In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered:
• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent- award winning, experienced hospitality professionals
• Discounted room nights, meals, and spa access-because your well being means so much
• Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
• Access to major high street discounts so you can treat your friends and family as required
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.