Job Information
Rithum Manager, Customer Success in London, United Kingdom
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
Overview
This management position is to lead our global Strategic CSM team (EMEA and USA). The Strategic CSM team manage the Rithum for Brands’ largest customers ensuring each customer achieves their goals and continues to expand their relationship with us.
Responsibilities
Manage the Strategic CSM team
Strong leadership skills
Drive best practices
Continuously improve deliverables and strive to beat customer expectations while optimizing our cost-to-serve
Maximise customer retention
Ensure all customers are achieving a positive ROI
Understand each customers’ success metrics
Advocate for customers
Build relationships with key customers and ensure their voices are heard across the company
Qualifications
Minimum Qualifications
Minimum of 3 years management experience in a SaaS organization
Experience of managing a team size of at least 3, based in multiple locations is preferred
Experience with customer contracts over $500k
Change management experience
Ability to manage and drive a forecast
Passion, drive, and desire to be part of a growing team that makes a difference
Exceptional communication as well as listening skills
Focused on self-improvement with resilience and autonomy
What it’s like to work at Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
Partner with the leading brands and retailers.
Connect with passionate professionals who will help support your goals.
Participate in an inclusive, welcoming work atmosphere.
Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
Receive industry-competitive compensation and total rewards benefits.
Benefits
Enhanced Private Medical Insurance and a Health Cash Back Plan
Life insurance & disability benefits
Pension plan with 4% Company match
Competitive time off package with 25 Days of PTO, 8 Holidays, 2 Wellness days and 1 Give Back Day
Flexibility to choose where you work - at home, in the office, or both!
Access to tools to support your wellbeing such as the Calm App, MoveSpring and an Employee Assistance Program
Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
Charitable contribution match per team member
Rithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form (https://forms.office.com/r/v1qDcUpHLw) . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.