Job Information
Amazon Network Health Manager, EU DSP in London, United Kingdom
Description
At Amazon, we are working to be the most Customer-centric company on earth and as part of that we’re constantly looking at taking to a new level in how we fulfil and deliver customer orders.
We are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers.
We are looking for a Senior Program Manager to join the Last Mile Network Health team. This person will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the life cycle for Delivery Service Partners. As the team is relatively new, this role is a great opportunity to influence the overall DSP program, set processes and drive improvements.
The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced, ambiguous and dynamic business environment.
Apply using English version of CV.
Key job responsibilities
• Manage multiple projects and tasks ensuring timelines are met, resource needs are understood
• Effectively influence, negotiate, and communicate with internal partners and senior leadership
• Create SOPs and drive process improvements
• Developing new plans and roadmap to drive expansion
• Ensures critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
• Cross functional coordination and alignment
• Able to switch between supporting, leading and managing
• Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution.
• Collaborating with stakeholders including Coaching and Compliance teams to build a supportive culture of DSP growth and development
Basic Qualifications
Experience in managing projects
Experience managing stakeholders
Experience in working with a variety of organizations and management levels
Experience working in an ambiguous environment
Experience in improving processes
Experience in using excel
English speaker and writer
One or more additional languages among Spanish, French, German or Italian
Bachelor’s degree
Excellent verbal/written communication skills
Ability to work across multiple teams to create solutions to monitor business performance and interpret key performance metrics into actionable recommendations.
Preferred Qualifications
Master degree / MBA
Experience in a transportation environment
Experience in operations, sales, business development or logistics
One of the following additional languages: German, Dutch, French, Arabic, Italian, Spanish
Strategy consulting or other general management experience
Account Management and/or negotiations experience
Strong project management skills of breaking down tasks, simplifying roadmaps, establishing owners and timelines, and status reporting
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.