Job Information
Meta Product Manager Lead, Care Customer Support Platform in London, United Kingdom
Summary:
Meta is searching for a seasoned Product Leader eager to revolutionize enterprise support by setting Meta as the industry benchmark for delivering exceptional customer service through our tools and services. We are looking for extremely entrepreneurial Product Management Leaders to help innovate and execute product initiatives across the company.Our approach involves developing a cutting-edge, universal platform for customer support that leverages generative AI to incorporate best-in-class user experiences (such as conversational interfaces, chatbots, live chat, and proactive in-product solutions), agent experiences (such as conversation summary, agent copilot, and reply recommendation), reporting and analytics. In addition to creating this platform, our role encompasses the onboarding and support of a wide range of internal and external business partners, such as Reality Labs, HR, IT Help Desk, and more. By doing so, we empower these partners to enhance customer service for their end users while concurrently constructing a centralized, scalable customer service platform that benefits Meta as a whole.Although prior experience in this field is highly valued, we welcome generalist PM Leaders who share a passion for addressing these complex, significant challenges.
Required Skills:
Product Manager Lead, Care Customer Support Platform Responsibilities:
Lead a team through the ideation, technical development, and launch of innovative products
Build, manage, and develop a talented, diverse, equitable and inclusive team of product managers
Establish shared vision across the company by building consensus on strategies and priorities leading to product execution
Drive product development with a team of world-class engineers and designers
Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
Define and analyze metrics that inform the success of products
Understand Meta’s strategic vision and deliver products that are recognized as best in the industry
Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
Minimum Qualifications:
Minimum Qualifications:
Experience in Product Management and/or Product Design
Experience working collaboratively with engineering, design and user research teams
Management experience with direct reports under your guidance and leadership
Critical thinking/analytical leadership experience
Experience presenting to senior executive audiences
BA/BS in Computer Science or related field
Preferred Qualifications:
Preferred Qualifications:
Familiarity with Salesforce Service Cloud or other customer support solutions
Experience in a building Enterprise products
Experience building 0-1 products, platform/ecosystem products, or marketplaces
Industry: Internet