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House of Blues Senior Analyst – Technology Strategy, Planning & Risk (Remote, United Kingdom) in London, United Kingdom

Job Summary:

JOB DESCRIPTION – Senior Analyst – Technology Strategy, Planning & Risk

Division: Technology

Contract Terms: Perm

Location: United Kingdom (Remote)

THE TEAM

In the Technology Strategy, Planning and Risk team, our mission is to optimize our investment, deliver incremental revenue, unlock cost savings and increased flexibility within the department. We analyze tech processes in order to identify inefficiencies and implement changes. We lead the technology strategy and own related tech driven projects, planning and insight; carrying out in-depth analysis on our divisions to drive commercial value throughout the department in order to provide recommendations and increase financial understanding, resulting in reduced cost and/or improving efficiency within tech.

THE JOB

We are looking for a Senior analyst with the business acumen required to serve as a partner to key Tech stakeholders and the technical experience to manage key reporting processes within the Tech org. This role will be responsible for internal tech performance reporting, constantly ensuring our reporting is relevant and accurate. This includes keeping our division P&Ls up to date and owning/improving routine monthly tech reporting, including our defined KPIs and OKRs.

This role will also act as a link between the tech organization and the business by being able to translate any challenges surfaced from the tech divisions into business terms for the wider organization. This also includes guiding the tech teams in financial decisions to optimize our investment within the multiple division categories, drive commercial awareness and provide forecasting throughout the year.

An additional key responsibility for this role is to drive and lead the capacity planning for tech, ensuring that our teams are deployed and focused on the projects which will drive our business forward. We partner with all the tech divisions to answer key strategic questions with analysis which helps them define their strategy.

This role will support efficient investment of tech resources as well as assist with risk analysis. You will partner and collaborate with engineering teams to guide and inspire them to own and deliver the highest commercial value for the business in line with the strategic plan and business goals.

This person will also manage and/or support technology-driven projects and tech transformation initiatives that require creative thinking and expertise embedded within the technology organization. Modelling the impact of a variety of new tech initiatives such as optimal hosting alternatives, the impact and benefit a new tech feature development or alternative tech organization structure to enable further flexibility or financial rewards for tech including identifying the risk and capacity impact.

This will require a ‘can-do’ attitude with a roll-up-your sleeves approach. You must be able to collaborate and influence a wide range of stakeholders, from senior management down to the individual contributor. You will partner with large cross functional teams and follow the end-to-end process of tech initiatives. We seek a person who is able to translate the tech priorities into business language and be an excellent communicator between the tech teams and the wider organization. We are not looking for just a numbers person, but a detective who can uncover the root cause of issues, create tech strategies and build models to show the impact. The role will be varied and involve working with a huge range of data sets, as well as building relationships with stakeholders across business units. This is an exciting time to join this new division within tech to drive the way technology deliver to support the businesses strategic goals.

WHAT YOU WILL BE DOING

Data Collection, Processing & Reporting

  • Share the tech division monthly reporting, draw insight data, and guide tech leads to ensure commercial thinking and investment aligned with our business strategy.

  • Build and maintain a strong relationship with the Finance, Product, PMO and Strategy team. Be a central point of contact in providing technology data to the finance and strategy teams as well as the wider business, ensuring we are providing the right technology related data to our stakeholders in the most efficient way.

Data Analysis

  • Monitors division tracking against budgets and identify ways to meet target through offering constructive opportunities for business/financial improvements

  • Support tech divisions in defining the division KPIs and OKRs, tracking the success of their strategies and understand the key drivers of change.

  • Deliver in depth analysis into different areas of technology, identifying root causes of challenges and the levers that impact these, in order to be able to give the tech leadership team and CTO the knowledge and assurance to support quality decision-making

  • Help develop an overall understanding of the business goals, strategy, and finance to the wider technology organization and how and where this links to their OKRs.

Data Interpretation and Modelling

  • Lead and/or support on tech driven projects and/or technology transformation initiatives requiring in-depth analysis. Tech projects such as platform modernization strategy, tech resourcing, outsourcing solutions, market tech environment analysis, tech solutions for new market or how to best organize our teams.

  • As a Senior Analyst within the Technology Strategy, Planning and Risk team; you'll articulate the tech features, benefits vs risk of technology initiatives, understand the tech requirements including resources, investment, and timelines to draw recommendations/options to deliver business value.

  • Support the wider technology teams with commercial value and guidance, bringing substance into the decision-making process.

  • Play a central role in the annual budget and quarterly tech planning process; create international Tech summaries to show trends and highlight the key decisions, investments and challenges across tech.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

  • Bachelor’s degree or combination of education and experience required

  • Proven years of relevant experience

  • Proven experience in an Analyst role with high level of attention to detail

  • Experience in financial modelling, capacity planning and detailed data analysis

  • Excellent organizational skills, be able to prioritize tasks and manage expectations

  • Financial analysis and/or accounting experience

  • Practical experience supporting key projects, initiatives and processes with a focus on continual speed, flexibility & efficiency improvements.

  • Be able to present technical data in a clear and compelling way for a broader audience

  • Experience of transformational change in technology environments is a plus

  • Extremely competent using Microsoft Office, specifically advanced Excel (pivot tables, macros, v-lookups, complex formula) and PowerPoint

YOU (BEHAVIOURAL SKILLS)

  • A flexible person who thrives in a fast-moving environment with a heavy dose of ambiguity

  • A fascination with data, numbers and analysis

  • An interest to uncovering the key indicators of performance within ticketing and tech

  • Pro-active, energetic and driven in nature to get things done with a creative approach to problem solving

  • Confident to ask questions and challenge existing processes

  • Be able to work as part of a team as well as lead small projects

  • Experience in Technology, Ticketing or Ecommerce company is beneficial

  • Excellent ability to translate and communicate technology decisions and processes to the wider business

  • Passionate about driving commercial value and committed to driving ideas to completion

  • Analytical paired with strong execution – ability to workout collaborative solutions for challenges, problems and capacity restrains within the technology department with the ability to influence the work needed to get there.

  • Highly strategic & financial with technical understanding, ability to pick up the drivers behind complex concepts

  • Enjoy working in a collaborative environment.

Ticketmaster, Live Nation Entertainment, will be closed for a couple of weeks during the year-end holiday break, with operations resuming in the New Year. Please don’t be disheartened if we do not respond to you during this time, we will be in touch upon our return!

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Remote

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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