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BT Senior Manager - Commercial Strategy, Digital Infrastructure in London, United Kingdom

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Technology is everywhere , the question you need to ask yourself is how is your relationship with it? How do you grow along with it? How do you keep up with the pace of change?

BT is all about people and technology

For this job all you need to know is that BT is about connecting for good, If that’s BT’s relationship with technology what’s yours?

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future so keep reading.

You'll have the following responsibilities

You can make a difference.

It’s impossible to not be intrigued by BT Enterprise, we have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organizations right through to small businesses and new start-ups. We cover both the communications and IT services markets.

If there was one company that you could join that can change the way that we exist on a day to day basis it would be BT.

We complement our traditional focus areas (Fixed Voice; Mobility; Fibre and Connectivity) with a range of networked IT services provided over the biggest UK network in both fixed and mobile communications.

The Commercial and Propositions team is the heartbeat of the business and the voice of the customer, it is our responsibility to help bring Innovation to our customers. We bring a challenge led Innovation mentality to everything we do.

The question we ask ourselves every day is, “how will we get our customers to love BT’s commercial and value propositions?”

The Great Philosopher “The Rock” once said “When life puts you in tough situations, don’t say ‘Why me?’ just say ‘Try me’”

This is what our Business Unit is about. Smashing down barriers and being change makers; Creativity, Curiosity, Disruption are the tattoos inscribed across our broad shoulders, taking intelligent risks and challenging the norm. If you fit into these categories, then keep reading

You'll have the following skills & experience

It’s all about driving change.

• Why do you get up in the morning?

• Why do you go to work?

• What makes you happy?

If the answer to these questions is making a difference, then keep reading.

We are moving from selling point products to building solutions. Digital solutions that are based on customer outcomes.

The main challenge for this role is how you will build propositions that will shape our customers future with the right digital infrastructure? We need you to build commercial and pricing solutions that will blow the socks off our customers. We need you to get inside the minds of our customers, understand their challenges and then create commercial plans that compel them to act and choose BT.

It’s about thinking differently

The commercial and proposition team for CPS is responsible for setting and delivering the business plan for the segment by creating the right portfolio and the right commercial/trading plan to deliver the business and customer outcomes to win in the market and grow the business profitably.

The small print

  • This role will drive and implement the commercial strategy for digital solutions and is responsible for:

  • Ultimately, ensuring commercial excellence for digital solutions propositions, driving the best customer and commercial outcomes

  • Creating an innovative approach to pricing and trading digital solutions that combines existing kit bag of products, services and propositions (networking, voice and mobile portfolio) with new developments in Cloud, Security, 5G and IoT to deliver unbeatable value for money but also commercial solutions that work better together to meet our customers’ business outcome goals

  • Be the expert on customers’ commercial needs and buying patterns, based on market commercial insight and win/loss trading analysis and translate this into how we can better win in the market

  • Work with Propositions Managers to define target cohorts of customers for existing and new digital solutions, translating this into business benefits

  • Drive the digital solutions trading plan to support £multi-million P&L. Monitor and track performance to ensure across CPS we all deliver as planned, identifying initiatives to tackle underperformance and when to exploit opportunities to accelerate and outperform plan

  • Defining the 5 year plan (in detail for 18 mths) for digital solutions P&L growth, leading on annual MTP input for your area

  • Management of key stakeholders so that everyone is on board with the commercial strategy, including sales leadership and colleagues and the wider Enterprise organisation


15% on target bonus

Car allowance

25 days leave (increasing with service) bank holidays option to buy more

Discounted BT/EE products

10% pension contribution (5% minimum employee contribution)

Private Medical

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job: Commercial services

Title: Senior Manager - Commercial Strategy, Digital Infrastructure

Location: GBR %26 Ireland-GBR-London-London

Requisition ID: 166311

Other Locations: UK %26 Ireland-United Kingdom-Lancashire-Manchester, UK %26 Ireland-United Kingdom-West Midlands-Birmingham, UK %26 Ireland-United Kingdom-Avon-Bristol