Job Information
Amazon Sr Program Manager, EU Registration and Verification in London, United Kingdom
Description
In the EU, we are witnessing an unprecedented surge in legislation that affects the Selling Partner experience (SX) and threatens Gross Merchandise Sales (GMS). This legislative landscape increases the complexity and cost of selling in the region, making verification a significant barrier for seller launches.
As a Senior Program Manager for EU Verification, you will be responsible for developing and leading a mission-critical program to proactively identify, track, and drive essential programmatic initiatives around Know Your Customer (KYC). KYC is a regulatory obligation to identify customers, verify their identity, and perform related due diligence measures, forming part of Amazon's Anti-Money Laundering (AML) program. Currently, Amazon conducts KYC on all sellers in its European marketplaces.
Bachelor's degree or equivalent
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience working cross functionally with tech and non-tech teams
Experience defining program requirements and using data and metrics to determine improvements
Experience in program or project management
Preferred Qualifications:
MBA/Master degree
Experience in driving end to end delivery, and communicating results to senior leadership
Experience leading process improvements
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Key job responsibilities
1) Identify and drive complimentary programmatic initiatives to fix key SX and Operational Service level (SL) gaps
2) Develop a robust performance management framework, incorporating KPIs, and reporting mechanisms to drive ongoing improvement.
3) Design and implement a strong governance framework to manage operational risks associated with third-party and seller compliance.
4) Work closely with executive stakeholders to identify and address operational risks, ensuring compliance across all key processes.
5) Convert complex challenges into actionable strategies and deliver measurable outcomes.
Basic Qualifications
Experience positioning and selling innovative solutions to new and existing customers and market segments
Experience with Microsoft Office products and applications
Experience with sales CRM tools such as Salesforce or similar software
Bachelor's degree or equivalent
Preferred Qualifications
Knowledge of procurement and source to pay processes and solutions or equivalent experience
Experience identifying trends and needs to improve an already closed large-scale technology deal
Experience in B2B or enterprise sales with a focus on hunting new business
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