Job Information
Dubai Holding Team Leader – Front Office – The Carlton Tower Jumeirah in London, United Kingdom
Team Leader – Front Office – The Carlton Tower Jumeirah
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, the Carlton Tower Jumeirah is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens.
About the Job:
An opportunity has arisen for a Team Leader to join our team in Front Office at The Carlton Tower Jumeirah. The main duties and responsibilities of this role are:
Supervise and lead the front desk team, ensuring smooth operations and exceptional guest service delivery in accordance with the hotel's standards.
Provide guidance, support, and training to front desk staff, fostering a positive work environment and promoting teamwork and collaboration.
Oversee the check-in and check-out processes, ensuring accuracy, efficiency, and personalized service for all guests.
Monitor room availability and coordinate with housekeeping and other departments to ensure timely room readiness and guest satisfaction.
Manage reservations, including group bookings and special requests, ensuring accurate record-keeping and timely communication with guests and internal departments.
Conduct regular audits of front desk procedures and performance to identify areas for improvement and implement corrective actions as needed.
Participate in recruitment, onboarding, and performance evaluations of front desk staff, contributing to the development and retention of talent.
Act as a liaison between guests and management, communicating guest feedback, trends, and opportunities for improvement.
Represent the hotel professionally in interactions with guests, partners, and stakeholders, embodying the brand values and delivering a memorable experience reflective of its five-star status.
Prepare and analyze front desk reports, including occupancy rates, revenue, and guest satisfaction scores, to inform decision-making and strategic planning.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Excellent interpersonal and communication skills, both in person and by telephone.
Knowledge of Opera is preferred.
Ability to learn multiple computer software and accurately input information into the systems.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to prioritize, organize and follow up.
Must be available to work weekends, days, evenings, and public holidays.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…
Competitive salary + excellent service charge
28 holidays inclusive of Bank Holidays
Extra holiday for significant Birthdays (21.30.40. etc.)
Life insurance
Next pension
Jumeirah perks website access – discount
F&B and Spa treatment discount
Lieu day if you work on Bank Holidays
Dry cleaning of uniform or Business attire
Meals on duty
Employee assistance programs
Wellness benefits – Chiropodist, Flu jabs, and more!
Taxi service after hours
Social events & recognitions programs
Ongoing training & development
Weeding/Baby gift
Cycle scheme
Internal transfer scheme
Eye test and discount for VDU users
Dental cash back plan
External transfer scheme