Job Information
Laserfiche Support Engineer II in Long Beach, California
Laserfiches consulting team is looking for a dedicated Support Engineer II to diagnose customer software issues, solve problems on the fly, and design and build custom solutions. As a Support Engineer, youll work directly with the companys largest, most strategic customers, supporting their Laserfiche implementations and digitally transforming their operations. Support Engineers are versatile problems solvers responsible for ensuring that external customers receive the highest level of support, service, and care. This is a great opportunity to learn and grow your career with the support of a collaborative team, and the freedom to explore best-practice approaches on your own. You will work with customers in every industry - including government, education, financial services, healthcare and manufacturing - use our powerful workflows, electronic forms, and analytics to optimize productivity. Eligible States for Remote Work:Arizona, California, Florida, Georgia, Hawaii, Maryland, Massachusetts, Minnesota, Nevada, Ohio, Oregon, Texas, Virginia, Washington, Washington DC, West Virginia and Wisconsin #LI-Hybrid #LI-Remote About Role - Essential Functions:
- Diagnose software issues
- Work directly with customers to diagnose issues that arise through the use of Laserfiche software
- Collect technical information about the issues for proper escalation
- Answer question related to software licensing, security, software functionality, deployment and integration
- Design and build custom solutions for small VIP engagements
- Work directly with customers to gather requirements
- Design, implement, and deploy solutions incorporating out-of-the-box Laserfiche software and functionality
- Install, configure and license software necessary for implementation
- Provide updates keeping customers informed on project progress and report any obstacles
- Complete and maintain technical documentation
- Provide troubleshooting, training, and support for customers during testing and post-deployment phase
- Support the Services Team
- Backup other support engineers, as needed
- Participate in knowledge exchange via forums and other department meetings
Security Clearance Requirements This position is assigned to highly sensitive government projects and may require an FBI criminal background check or similar (which require fingerprinting) in addition to the background check Laserfiche conducts for all new employees. All offers of employment for this position will be contingent on the candidate passing all required background checks and, if the candidate is unable to do so, the offer will be withdrawn, or the individuals employment will be terminated. About You - Essential Qualifications:
- Bachelors degree in computer science, math, engineering, technical field or equivalent experience in a related field
- 2-4 years of relevant work experience
- Experience with TCP/IP-based networking
- Exceptional problem-solving and people skills
- Excellent attention to detail.
- Communicate effectively both in person and on the phone
- Ability to work independently and take initiative
- Excellent problem solving and interpersonal skills
- Exceptional organizational and communication skills
The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate's geographic region, job-related knowledge, skills, and years of experience among other factors.
- Range: $67,000 - $100,000 per year
Perks and Benefits at a Glance
- Generous time off:
- 15 Days of Vacation
- 3 Floating Holidays
- 2 Paid Volunteer Days
- 9 Paid Holidays
- 4-day Year-end Closure
- Hybrid Work Environment
- Free Parking: covered and EV charging stations
- Various 401 (k) Investment Options and Generous Company Match
- HMO and PPO Medical Care Options (Employees are fully covered under HMO)
About Us Laserfiche is the leading global provider of intelligent content management and business process automation. The Laserfiche platform enables organizations in more than 80 countries to transform into digital businesses. Customers in every industryincluding government, education, financial services, and manufacturinguse Laserfiche to boost productivity, scale their business and deliver digital-first customer experiences.?Our employees in offices around the world are committed to the companys vision of empowering customers and inspiring people to reimagine how technology can transform lives.
Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions - such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination - without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.
Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information please contact Laserfiche Talent Acquisition at or 562-988-1688