Realogy Holdings Corporation Branch Manager in Los Angeles, California
West Coast Escrow is seeking a highly motivated, high integrity Branch Manager, with at least 3 years of management experience.
This position will handle incoming escrows from beginning to end and everything in between, managing and coaching staff, recruiting to grow the branch and/or operation overall, and be responsible for all levels of customer care and proactive problem resolution on files and with staff.
The Branch Manager will participate in all company and customer meetings as required and keep the staff informed of new company and industry policies and procedures.
The Branch Manager works closely with the sales representative and senior leadership to increase revenue and profits, manage expenses, increase partner capture and third-party market share.
The Branch Manager is responsible for opening new escrows and maintaining client relationships to build the branch and support the other team players in assisting with their daily duties and responsibilities.
Additional responsibilities include:
Receipting in buyer's deposits.
Making calls to the buyer and seller for introductions, along with the corresponding agents; introducing or giving names of Branch Manager staff so that the parties know whom to contact if the Branch Manager is not available.
Review the sales contract; order demands; process incoming mail and email; update escrow file; review Title Reports and work with title to determine methods to clear exceptions.
Monitor contingencies/conditions; prepare escrow instructions, estimated statements, title transfer documents and all documents necessary to clear exceptions.
Deliver all necessary documents to client; keep in direct contact w/agent with weekly report as to the progress of the transaction and what is needed for a complete closing
Create a system in the office to make sure each file is in status order so that each person can locate what they need efficiently
Set signing appointments for buyer and seller; personally handle signings or manage signings with outside signing services
Prepare file for funding; order Hazard Insurance; balance and close file; set up and monitor recording; monitor lead assistant or other officer to always review the figures before file is completely balanced (referred to as "double audit")
Sign off on check/file ledger after file is balanced; print checks and closing statements after the audit; disburse checks to appropriate parties; communicate to parties when the file has closed and when funds will be disbursed.
Request title insurance via a policy write up; utilize all internal escrow support systems to create a high level of productivity and workflow in the office. If problems arise, Branch Manager is responsible to proactively notify the parties immediately and work with senior leadership when needed for problem resolution.
High School Diploma, GED or equivalent work experience required.
Must have 7-10 years' experience in an Escrow Officer position, with at least 3 years of management experience.
Certified Escrow Officer, preferred.
Must be comfortable working in a fast-paced, high volume, deadline-oriented environment.
Ability to read, analyze, and interpret the most complex documents.
Ability to respond effectively to the most sensitive inquiries or complaints.
All communication (written or verbal) must be handled with proper grammar.
Responsible for maintaining the confidentiality of related Company business.
Communicate effectively, maintain cooperation, and display professional attitude with coworkers and management.
Ability to effectively present information in one-on-one and group situations to other employees of the department.#LI-MT1
West Coast Escrow
West Coast Escrow is Southern California’s largest independently licensed escrow company having offices in Los Angeles, Riverside, Orange and San Diego Counties. West Coast Escrow is owned and operated by Realogy Title Group which is a subsidiary of Realogy Holdings Corp.
Realogy Holdings Corp. (http://www.realogy.com/) (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , Sotheby's International Realty® (https://www.sothebysrealty.com/eng) . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.
At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
Forbes 2020 Best Employers for Diversity.
Recognized on the 2020 Human Rights Campaign Corporate Equality Index .
Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.
With diversity, we succeed together. We hope you’ll join us.
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