Job Information
The Gathering Spot Community Manager - The Gathering Spot Los Angeles in Los Angeles, California
The Community Manager will oversee and coordinate the front desk operations of the club, providing quality service and accommodations to members & guests.
Supervisory Responsibilities:
Recruits, interviews, hires, and trains new staff.
Oversees the daily operations and staffing of the front desk.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with club policy.
Duties/Responsibilities:
Coordinates and oversees all front desk operations, ensuring quality service is provided within the established business plan and budget.
Greets and welcomes guests.
Works to resolve issues or problems that guests may experience.
Handles special requests and accommodations.
Inspects facilities to ensure compliance with applicable standards and regulations.
Ensures maintenance issues are addressed in a timely manner.
Analyzes financial information; plans and facilitates purchases.
Coordinates services with outside suppliers, vendors and event planners.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Extensive knowledge of hotel and hospitality industry.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
Bachelors degree, preferably in hotel management, business administration, or related field, strongly preferred
Five or more years of experience in the hospitality industry preferred; managerial experience strongly preferred.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
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