Job Information
UCLA Health Guest Services Rep. (Tiverton Hotel) in Los Angeles, California
Description
UCLA Health's Tiverton, Health & Wellness Hotel is
seeking to hire a full-time Guest Service Representative to join our team! The
Tiverton is a 100-room hotel designed to meet the need of UCLA Health patients
and their families. Our mission is to provide each of our guests all the
comfort and warmth of a 'home away from home' by providing a calm environment,
promoting health and wellness initiatives, and making guest experiences
memorable.
As a Guest Services Representative, you will support our
mission by operation a 24-hour front desk to assist with the administrative and
concierge duties for the front house operations. Primary duties include:
Front desk duties (Answering phones, greeting guests, check-in/out, etc.)
Handling guest accounting including billing, deposits, and recharges
Handle concierge services
Coordinating requests with Housekeeping, EVS, and Maintenance
Participate and help guests with health and wellness events
Other duties as assigned
Please note: This position will primarily work the evening
shifts on weekdays, weekends, and holidays. Shifts may vary to accommodate
operational needs.
Various Shifts may include:
6:00am-2:30pm
9:30am-6:00pm
2:00pm-10:30pm
10:15pm-6:15am
Salary range: $25.60/hr - $36.33/hr
Qualifications
Prior experience working in the service industry
Ability to work in a team capacity to accomplish department
goals and objectives, while motivating others to work together as a team
Demonstrated experience in working in high-volume public
contact setting (including customer service, team building, problem solving,
and service recovery)
Skill in prioritizing assignments and multi-tasking to
complete work
Ability to write memos, letters, and routine email
correspondence
Interpersonal skills to communicate, work diplomatically,
and interact with hotel guests and staff
Working knowledge of Microsoft Office (Outlook, Excel, Word,
etc)
Ability to work accurately with numbers and knowledge of
cash handling procedures
Ability to perform basic physical tasks and lift up to
25-50lb
Ability to speak Spanish, Mandarin, or other language
(preferred)
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.