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Cedars-Sinai Patient Service Representative II - Spine Center - FT - Day in Los Angeles, California

Do you have a passion for the highest clinical quality and patient happiness? Would you like to use your compassion, empathy and professional competencies with an organization known nationally for excellence in cancer treatment, research, and education?

We would be happy to hear from you! Please consider the following exciting opportunity with one of the most outstanding and dynamic places to work in the medical field as your next career move.

Summary of Essential Job Duties:

The Patient Service Representative II, Spine Center, following established practices, policies, and guidelines, provides clerical and administrative support/duties in the licensed clinics at Cedars Sinai Medical Center. These duties may include answering incoming telephone calls, scheduling, and authorization for appointments, surgeries, and ancillary services; patient check out and rescheduling of follow-up appointments; insurance verification functions, chart/medical records preparation; and sorting and deposition of mail and patient information. Applies a detailed knowledge of the areas of assigned responsibility, and a general knowledge of the ambulatory/outpatient physician setting and its interrelation with the larger Health System organization. Ensures the timely completion of work assignments in accord with established timelines.

Education Requirements:

  • High School Diploma/GED.

  • Two (2) years college preferred.

Experience, Skills and Abilities:

  • Minimum of 2 years of experience working in a medical office setting/scheduling of patient required.

  • Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.

  • General understanding of Medical Terminology, Medical Terminology coursework preferred.

  • Previous work experience in a healthcare, ambulatory or outpatient setting or physician’s office, preferred.

  • Strong interpersonal, written, and oral communication skills for interacting with patients, payors, physicians and other CSHS customers.

  • Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system (specifically including keyboarding and mouse skills). Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.

  • Ability to interact effectively with Directors, Managers, internal staff, patients, physicians, and representatives of outside agencies.

  • Demonstrated ability to work well as a team player and independently.

  • English language proficiency. Bi-lingual preferred.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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