Job Information
UCLA Health Patient Services Representative - Head & Neck Surgery (Torrance) in Los Angeles, California
Description
Reporting directly to the Manager, provide direct support to patients and work independently in assigned location. Position may support various Head & Neck Clinic locations remotely as needed from assigned Torrance location including Santa Clarita, Westwood, Santa Monica, Thousand Oaks, Torrance, and others. Major duties include but are not limited to: acting as a liaison for the patients by assisting them in accessing service within the health system, facilitating communication with referring physicians, obtaining authorizations, scheduling surgeries, referring patients to appropriate resources and providing follow-up; providing support to the patient to ensure an excellent patient experience. On site attendance required.
Salary Range: $29.42 - $42.14 hourly
Qualifications
Required:
Skill in setting priorities which accurately reflect the relative importance of job responsibilities
Ability to establish and maintain and productive working relationships with faculty, staff, administration and patients from various social, cultural and economic backgrounds.
Ability to creatively integrate competing demands into a productive working environment.
Excellent written and verbal communications skills
Ability to interact diplomatically and sympathetically, in a cheerful manger, with proper etiquette and professionalism
Ability to use health system computer systems, and utilize the various resources and tools effectively
Ability to obtain authorizations in a timely manner Ability to schedule surgeries accurately in a timely manner
Ability to work occasional overtime
Ability to have flexibility in work schedules and locations as needed
Preferred:
Experience working in a surgical clinic
Previous working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.