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Honeywell Sr Field Service Supervisor in Louisville, Kentucky

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

As the Service Solutions Delivery Manager for the Region, you will be responsible for leading and managing the design, engineering, configuration, implementation, commissioning, ongoing support/maintenance and upgrades of all Honeywell Operational Technology (OT) Software, Enterprise Applications and Connected Offerings delivered into the Service business throughout Region. This will include strengthening our OT/Connected Service solutions knowledge and capability to ensure the people & skillsets are in place to promote, deliver & maintain more connected, operational critical solutions to our customers, ensuring alignment & consistency with global standards & guidelines. The role will also be required to provide pre-sales support, assisting in the costing of new opportunities and customer negotiation to support new growth, and signing off on the operational & delivery strategy.

You will ensure the alignment, adherence & standardization of Honeywell’s OT & Connected Service solutions to ensure we can execute effectively for our customers, demonstrate value, reduce our risk, cycle times, variation, and cost to deliver/service. This will also include identifying areas where we can streamline operations by utilizing digital deployment tools and central/global deployment services. The Service Solutions Operations team will also be responsible to ensure adherence of the Global ICT & Cybersecurity products and standards, in line with the HBS Buildings global ICT & cybersecurity offering portfolio.

The operations transformation is already underway, and the future of building solutions will become a more balanced mix of traditional services with digital services. The 4000+ service employees will need to respond to new customer challenges and an increasing number of digital threats. To be the world’s leader in providing building services, we need to have a world class operations organization that is nimble and responsive to ever changing technologies.

New service is won or lost by our ability to provide an exceptional customer experience, and the successful candidate will also partner with the HBS customer service organization enable more seamless and effective customer interactions.

YOU MUST HAVE

Bachelor’s degree

Minimum 3+ years of experience in the design, implementation and maintenance of OT, Enterprise Applications and/or Cloud Services.

Valid Driver’s License

WE VALUE

Demonstrated experience in organizing and directing work activities according to priorities, and to meet deadlines involving multiple systems projects and vendors.

Excellent analytical and problem-solving skills and the ability to develop innovative and creative solutions in a complex multiple systems environment.

Strong customer focus. The ability to partner with senior level management and business stakeholders, to understand HBS businesses/functions, and to deliver the best global design/deployment solutions.

Manage complexity, deal with ambiguity, and drive results in a highly matrixed environment. Ability to remove performance barriers and deliver under challenging circumstances.

Self-motivated, goal orientated, determine own work priorities, training requirements, ability to meet deadlines and works well under pressure.

Ability to build and maintain strategic customer relationships and establishes and builds credibility quickly.

Strong effective communication skills (both written and oral) and people management with the ability to motivate and inspire trust of management, staff, diverse clients and stakeholders.

Proficient in strategically assessing and identifying new business opportunities, and strong customer/relationship management skills.

Ability to define and architect specific solutions within an ambiguous environment and strong analytical and problem-solving skills.

Ability to think strategically in applying process improvement tools to solve business problems.

Can clearly articulate technical value and demonstrate how solutions map to a customer’s needs and drivers.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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