Shire Jobs

Job Summary:

Under general supervision, the Contact Center Engineer is responsible for development and limited design tasks designated in coordination with their assigned team. The Contact Center Engineer creates technical documentation, designs low-impact (application related) changes in coordination with team members, completes assigned work items, and supports end users as assigned. Engineers in this role are expected to demonstrate understanding of J.B. Hunt's technical implementation and the impact of changes to end users.

Job Description:

Key Responsibilities: ​

• Designs and develops moderately to highly complex Contact Center routing solutions using custom strategies ​

• Implement and align processes associated with the organizational software development lifecycle

• Begin the process of technical specialization including, but not limited to server applications, web development, mobile systems, etc.; produce and present small-scale designs for review and implementation approval by senior team members and leadership

• Troubleshoot and address bugs and user-submitted problems with limited assistance from senior team members; assist other engineers with addressing bugs and/or user-submitted problems

• Leverage continuous integration/continuous delivery (CI/CD) processes to effectively release product changes; test and validate changes according to team and organizational policy

• Independently, but with verification from senior team members, participate in the analysis and design process

Qualifications:

Minimum Qualifications:

Bachelor's degree in Computer Science, Computer Engineering, or related field, or foreign equivalent with 2 years of experience in Contact Center Engineering or related field, or military experience, or suitable combination of education, experience, and training

AND Demonstration of the following skills and abilities through education, certifications, military, or other experiences:

• Experience effectively participating in the software design process

• Ability to complete tasks with a high quality of work in a timely manner

Preferred Qualifications:

• Professional experience with SBC telephony to Contact Center Design

• Professional experience with Data Collection and Reporting

• Professional experience with API Integration and Digital Interactions

• Familiarity with Genesys Cloud

• Experience in Routing Design

This position is not eligible for employment-based sponsorship.

Education:

Bachelors: Management Information Systems (Required), Bachelors: Computer and Information Science (Required), Bachelors: Computer Engineering (Required), Bachelors: Information Technology (Required)

Work Experience:

Software Development, Engineering

Job Opening ID:

00569429 Contact Center Engineer (Open)

J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.

J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.