Job Information
J.B. Hunt Transport Night Billing Representative I in Lowell, Arkansas
Job Summary:
Under close supervision, this position is responsible for a limited variety of administrative duties for functional groups involving compiling and arranging amounts owed from accessorial charges, processing and coding documents, maintaining records and files, monitoring of detention events, and/or preparing invoices and record transactions. Routines are generally prescribed and supervision is readily available.
Job Description:
This role will be part of our Power Detention/Freight Handling team. Power Detention is when a shipper or receiver holds a driver over the contracted amount of time for loading or unloading of product. Freight Handling is when a shipper or receiver does not load, or unload product from trailers and we must hire an outside company to perform this service. This type of service is called a “Lumper”.
We are a call center that provides payments to drivers for various fees related to trailer operations, such as loading, unloading, service penalty charges, or pallet swaps. We monitor task queues which provide detailed reported arrival and departure times at the shipper and receiver facilities and bill events that do not require authorization.
Shift Available:
- Friday - Monday 6 pm - 5 am
Key Responsibilities:
Communicate with the internal and external stakeholders to collect documentation for invoicing, inputting, and processing transactions into billing systems
Collaborate with internal stakeholders to address billing questions, escalate issues, & resolve basic problems
Answer external customer billing questions and troubleshoot billing issues
Understand contract implications and implement invoicing in compliance with customers needs
Prepare billing information and verify any changes to support an accurate and efficient billing process
Distribute/Track outgoing correspondence to external customers for return compliance and authorization
Understand and executive administrative procedures, policies, and practices
Billing specialists will sign into the teams call center queue where they will answer phone calls from drivers who need to pay an outside company(lumper) for a service, mostly to unload their trailer.
The specialist will follow the required validation process to ensure the driver is in the correct location before issuing payment.
They will stay signed into the phone queues throughout their entire shift unless they are on break or lunch.
In between calls the specialists will work through the power detention queues to validate the events and follow each customer process for accurate billing. All specialists are given a daily goal of tasks to achieve.
Qualifications:
Minimum Qualifications:
1 year or less experience in an administrative, business, or financial rolen&/OR demonstrated ability of the following skills through education, certifications, or other experiences-
Ability to act professionally.
Ability to be both flexible and adaptable.
Ability to communicate effectively in verbal & written settings.
Ability to pay attention to detail.
Ability to quickly learn a new software system.
Ability to prioritize & organize tasks.
Proficient computer skills.
This position is not eligible for employment-based sponsorship.
Education:
High School, GED
Work Experience:
Clerical/Administrative, Business Administration, Accounting/Payroll, Finance
Job Opening ID:
00563778 Night Billing Representative I (Open)
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.