Job Information
Robert Half Help Desk Analyst in Lowell, Massachusetts
Description We are in search of a Help Desk Analyst to join our team operating within the tech industry in Lowell, Massachusetts. In this role, you will be tasked with diagnosing and resolving a variety of hardware, software, and network issues reported by users. This position offers a short term contract employment opportunity.
Responsibilities:
• Actively listen, question, and conduct research to diagnose user-reported issues
• Troubleshoot and resolve hardware, software, and network problems
• Provide users with clear and concise instructions to navigate through solutions
• Document all issues and their resolutions in a ticketing system thoroughly
• Escalate complex issues to senior technicians when necessary
• Maintain a comprehensive knowledge base of our company's technology and procedures
• Stay current with new technologies through continuous learning. Requirements • Minimum of 1 year experience in a similar role
• Proficiency in using Ticketing System
• Ability to conduct Basic Troubleshooting
• Knowledge in Basic Network Troubleshooting
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a team-oriented environment
• Willingness to stay updated with the latest technological advancements
• Ability to handle multiple tasks and prioritize them accordingly
• Strong customer service skills Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .