Job Information
Oracle Senior Support Services Owner in LUND, Sweden
Job Description
At Oracle, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
As a global leader we’re looking for a Senior Support Services Owner to drive success as part of our Support organisation. Join us and create the future.
What you will do
As a Senior Support Services Owner, you will work in a team environment to be accountable for Oracle Health client relationships. As you work with Oracle Health clients, you will perform the below responsibilities. Your ultimate goal is healthy team and client relationships to deliver value outcomes for both Oracle and our clients.
Manage complex external client relationships with a high degree of variability
Influence client support strategy focusing on value achievement and targeted outcomes
Develop complex continuous improvement strategies
Act as the single point of contact for cross-organizational support escalations
Provide support processes expertise and advise on expectations for both internal stakeholders and external clients
Contribute to internal team value and improvements
What we will offer you
• A competitive salary with exciting benefits
• Flexible working options so you can do your best work
• Learning and development opportunities to advance your career
• Core benefits
• An inclusive culture that celebrates what makes you unique
Responsibilities
Required Experience:
Bachelor's degree in IT, HealthCare, related field or equivalent relevant work experience
At least 6 years software implementation/Support work experience
Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
Fluent in English and Swedish
Preferred Qualifications:
Cerner millennium experience
Client relationship/Service Management experience
Experience working in Application Managed Services or SolutionWorks business units
Expectations:
Willing to participate in on-call rotation as needed
Willing to travel to client site as needed
Willing to work from assigned work location
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer