Job Information
Fedcap Customer Host in Macclesfield, United Kingdom
The Role
The Customer Host is responsible for providing general office administrative duties, answering first line participant queries and providing an excellent customer focused service, in a result driven environment.
Location: this is an office based role in Macclesfield (no hybrid or working from home)
Salary: £23,400
Contract: Fixed-term cover for 3 months with the possibility of extension
You will be…
Responding to first line enquiries from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleague
The Customer Service Champion for the office
Administering Petty Cash and assist with associated payments
Capturing walk in referrals in a timely manner and work closely with branch engagement team to ensure referrals can be processed in line with agreed service level agreements (SLAs)
Maintaining the office job vacancies board and work closely with the branch employment services team, to ensure the board is renewed and kept current over the course of the working week
Collating “good news” stories working closely with Employment Advisors, Employer Consultants, and participants, liaise with marketing and social media teams to ensure these are shared internally and externally with relevant third-party organisations (e.g. Job Centres)
Assisting the team in ensuring a high level of customer engagement or re-engagement and ensure participant records are maintained to reflect contact or attempted contact made
Locating and extracting specified information from files, document and records as requested to support analytical or reporting requirements and to support quality and compliance within branch
Any other ad hoc duties in line with delivery programme requirements.
Person Specification
About you…
Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?
Experience, Knowledge and Qualifications
Experience of general office administrative duties
Experience of answering first line customer queries and providing customer focused service delivery in a result driven environment
The ability to build rapport and work effectively in a sometimes-challenging environment
Experience of appropriate IT systems including Microsoft office packages and databases
Key Competencies:
Adaptability
Customer centric
Rapport building
Resilience
Quality & compliance.
What else can we offer you?…
You won’t work on weekends or bank holidays!
A monthly benefits scheme worth £500 with access to over 900 retailers
A cycle to work scheme that is open all year long!
Laptop and mobile phone for every employee!
Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
A two-week Induction and training programme
Company annual leave, including a buy/sell scheme
Free life cover!
Pension with a 4% match from Fedcap
Additional information
Equality, Diversity, and Inclusion
Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.
Disability confident employer and Access to work
Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required.
As a Disability confident employer, we work in partnership with other organisations’ to underpin the governments aspiration to support disabled customers into work. This includes but not limited to making reasonable adjustments and providing specialist equipment to those who need it so they can work in a comfortable working environment.
Veterans and service personnel
Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.
Advert expiry: If you are interested in the position we recommend applying at your earliest convenience. Fedcap reserves the right to withdraw a job advertisement at any time.
INDHP