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Spathe Systems Learning Management Systems (LMS) Support Specialist in MacDill Air Force, Florida

Spathe is currently searching for a Learning Management Systems (LMS) Support Specialist to join our team in the Tampa, FL area.

Spathe Systems is a rapidly growing SOF led, 8(a) defense contractor headquartered in Tampa, FL with offices in Fayetteville, NC and strategic partner locations in Virginia Beach and Coronado. As a small business with a tight knit family feel, Spathe empowers its employees to solve problems and make decisions.

  • Support the current e-Campus LMS (i.e. Blackboard, Canvas, etc.) and video management systems.

  • Ensure accessibility, operation, and integrity of the e-Campus/integrated environments.

  • Be the designated SME regarding the use, functionality, and updates to the learning and video management systems.

  • Deliver, manage, and administer online courseware content.

  • Provide technical online course support for faculty and students using the learning management system.

  • Ensure the video system usage, application, and functionality are uninterrupted, and updated.

  • Consistently support the LMS/e-Campus and video management systems to meet JSOU’s operational policies.

  • Notify the Government lead immediately upon discovery of any LMS service outage and assist the Government lead in working with LMS provider to restore functionality.

  • Resolve issues by acting as LMS/e-campus technical support to students and/or faculty as required.

  • Work with Government lead to implement Government-approved strategies, processes, and procedures regarding the categorization, retention, and accessibility of data in the e-Campus system.

  • Create e-Campus content, course, event, or collaboration pages IAW approved template guidelines.

  • Work with JSOU instructional designers to incorporate courseware into new course iterations per designated JSOU policy or guidance.

  • Develop and produce system-wide reports using internal and external reporting tools.

  • Works with JSOU graphic designer to create and manage the brand graphics and overall design of the e-Campus system.

  • Maintain user accounts and student enrollment processes in the LMS.

  • Ensure e-Campus content is backed up, archived, disabled, and deleted as identified by the Government lead.

  • Coordinate with vendor on scheduled upgrades to LMS and other software support packages.

  • Provide LMS and video management platform training to faculty or staff as required.

  • BA/BS required in information systems, instructional technology, or related field* OR Certified training in a related field with a BA/BA degree.

*All degrees used to qualify a candidate for a PTE position shall be from a regionally accredited U.S. college/university or internationally recognized college/university.

  • SECRET clearance required

  • Travel is required to various CONUS and OCONUS locations, including hazardous sites. The Contractor shall travel as initiated by written tasking.

  • 4 years’ instructional technology or related experience.

  • 4 years’ providing first-level learning management system technical support.

  • Blackboard Learn Administration Essentials Certificate or be able to achieve certificate within first year on contract.

Job Type:

  • Regular Part-time

Work Location:

  • One location – MacDill, AFB

Travel:

  • Up to 20% travel during the year.

Requisition ID: MJ069LMS

External Company URL: spathesystems.com/

Street: 5200 Tampa Point Blvd

Post End Date: 12/31/2022

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