Job Information
TEKsystems Customer Service Representative in Madison, Wisconsin
Location:
Fully remote
Equipment will be provided
Description:
This position will be handling inbound calls around Open Enrollment for a variety of clients. They will be responsible for performing customer service and answering questions around their benefits. They should expect to spend the majority of their day on the phone. This person will be troubleshooting benefits questions mostly around flexible spending, HSA, HRA. The right candidate must be confident in being able to describe to people the laws of these accounts, how they are funded, how they renewed, etc.
Some example questions could be:
What's covered by a Flexible Spending Account?
How much money can I contribute to an FSA/HSA/HRA? Are there limits?
What happens if I leave my employer before the end of the plan year?
How do I get the money out of my FSA to pay for qualified health costs?
How do I get reimbursed with an HRA?
Additional Skills & Qualifications:
Must Have:
- 1+ years of call center experience
Good tenure - (no more than 4 jobs in the last 5 years)
High school diploma or equivalent
Typing speed of 40 WPM or higher
-Internet speed must be Broadband 30+ Mbps down, 10+ Mbps up with a cable connection
Hours:
Training - 8:30am-5pm CST (classroom for 2 weeks and then moved to your assigned shift)
Shifts - will vary between a 7am CST start time and a 10:30am start time and will go for 8 hours (half-hour lunch).
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.